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Operations and Partner Care Specialist

Maryland, United States (Remote)

Operations and Partner Care Specialist

1 Month ago • 2 Years +

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Job Description

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Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

World Relief seeks motivated and qualified individual to manage communication processes with potential and new Churches of Welcome partners and ensure correct and efficient capturing of data related to existing and potential partners. This role will involve monitoring and maintenance of the connected systems supporting Churches of Welcome (HubSpot, Thinkific, and Microsoft Dynamics) to ensure a good experience for members, providing an integrated reporting framework.

ROLE & RESPONSIBILITIES:

This position will serve to operationalize the vision of Churches of Welcome by:

Managing and Enhancing Systems:

Collaborate, create, and maintain workflows to recruit new church partners for Churches of Welcome.
Manage necessary changes to membership levels and offerings
Ensure alignment of communication across various Churches of Welcome related platforms regarding church engagement and membership (Thinkific, HubSpot, Dynamics, Churches of Welcome website, etc.)
Work closely with appropriate departments to support the internal systems, technologies, and procedures of the memberships by managing all aspects of the database as it relates to membership operations and essential functions
Managing the development of in-platform Thinkific display of product and offering buckets

Caring for Members:

Manage and initiate new member onboarding processes.
Become an expert in the member’s journey as a Church of Welcome
Problem-solve for members and internal users around various functionality issues of communication, membership, and process.
Oversee the management of Churches of Welcome Communities within Thinkific.

Operations and Project Managing:

Guide the operational and execution plan through providing administrative leadership
Develop relevant communications to the US Programs network regarding Churches of Welcome work
Oversee budget management, team working rhythms, and additional administrative duties.
Plan and execute successful Churches of Welcome events in collaboration with the Marketing Department

Capturing Impact:

Ensure correct data regarding church involvement and membership levels is captured and reported
Establish and maintain feedback loops and evaluation process for program inputs and outputs
Collect stories of impact in collaboration with the Marketing department

JOB REQUIREMENTS:

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
Strong skills in setting up, maintaining, and improving workflows and systems to manage membership and engagement functions efficiently.
Fluent in Microsoft Office 365 software
Strong written and verbal communication skills to work cross-functionally and manage member-facing communication, ensuring alignment across different platforms.
Ability to prioritize, multi-task and organize in a fast paced and fluid environment
At least 2 years of experience in marketing and partnership development
Bachelor’s degree required
25% domestic travel

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

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