Casumo is seeking a dynamic Responsible Gaming and Affordability Analyst to join their team. The role involves ensuring a safe and responsible gaming environment for players. This includes interacting with players needing assistance, conducting account analysis to identify problem gambling, and developing and implementing safer gambling policies and processes. The Analyst will also work closely with other teams to improve internal procedures and promote responsible gaming awareness throughout the company.
Must have:
Knowledge of iGaming and player behavior
Proficiency in English
Experience in a similar role
24/7 flexibility when required
Creative, proactive, and willing to learn
Dynamic and accurate
Excellent numerical and analytical skills
Team player with a positive attitude
Ability to work in shifts with office presence
Good to have:
Proficiency in Spanish, Swedish, or Finnish
Knowledge of Sports Betting
Perks:
Private health insurance
Wellness incentives (fitness allowance and mental well-being services)
Flexible national holidays
2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment)
Gourmet lunches and healthy snacks in Malta office
Variety of discounts from local vendors (Malta)
Access to tools and platforms for professional development
Casumo College for continuous learning and growth
Social events for building relationships with colleagues
Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Casumo, where you are invited to be your authentic YOU-MO!
Company Overview:
Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm. Nowadays, we're on the hunt for a dynamic Responsible Gaming and Affordability Analyst to join our team!
Position Overview:
Casumo is committed to ensuring that our players are playing in a safe environment and that they can make informed decisions about their gambling activity. This role will assist in maintaining Casumo’s safer gambling strategy and assist in projects relating to safer gambling, affordability and anti-money laundering. This will include developing policies, processes and tools.
Responsibilities:
Interaction with players who require assistance with Responsible Gaming and Affordability matters when required.
Serving as the first point of escalation for all Responsible Gaming and Affordability cases and queries from other teams.
Conducting the analysis of player accounts to identify activities related to Problem Gambling.
Spreading Responsible Gaming awareness as an integral part of our daily operations within the whole company.
Supporting the Head of Player Safety with new member onboarding and ad hoc training sessions for different business areas.
Performing affordability checks.
Ensuring accounts remain updated in line with record-keeping requirements.
Developing as an expert in the field and sharing that knowledge with the player-facing teams.
Cooperation with the Payments, Ambassadors, Loyalty, and Marketing teams to develop and improve our internal procedures.
Requirements:
Knowledge of iGaming, Sports betting and player behaviour - preferred.
Proficiency in English.
Proficiency in Spanish, Swedish or Finnish will be considered an asset.
Previous experience in a similar role is considered an advantage.
24/7 flexibility when required.
You are creative, proactive and willing to learn.
You are dynamic and accurate.
Excellent numerical and analytical skills.
You are a team player and bring positive spirit.
Ability to work in shifts, with office presence.
The Perks:
Our Malta Office:
Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that, you’ll enjoy:
Private health insurance
Wellness incentives, including a fitness allowance and mental well-being services
Flexible national holidays: public holidays mean more time off, choose how and when to enjoy them!
2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely
Gourmet lunches and healthy snacks prepared by our in-house chef
Variety of discounts from local vendors
Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
A range of training courses, known as Casumo College, for continuous learning and growth
Social events for building strong relationships with colleagues from all across the organisation
Our Macedonia Office:
Private health insurance
Wellness incentives, including a fitness allowance and mental well-being services
2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely
Office lunches - twice a week
Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
A range of training courses, known as Casumo College, for continuous learning and growth
Social events for building strong relationships with colleagues from all across the organisation
Our ABC values:
ASPIRE
At Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.
BELIEVE
Belief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.
CARE
Care is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.