Service Advisor IB售後服務顧問(台中)

The Service Advisor IB售後服務顧問(台中) position at Tesla Taiwan requires addressing customer concerns with utmost attention, determining if technical solutions are resolvable over the phone, and escalating issues to the Shop Foreman/Service Manager. Accurate record-keeping in the management system is crucial, along with conducting transactions, guiding customers through corrections, and providing summaries. The role involves communicating estimated completion times, providing regular updates, coordinating vehicle details before delivery, arranging delivery/pickup times, and following up with customers to ensure satisfaction. Responsibilities include greeting customers at the service center, providing solutions, assisting with insurance claims and vehicle appraisals, managing repairs, monitoring progress, and ensuring quality control. Collaboration with the technician team to provide excellent service and coordinating repair times with customers is key.