Trek University Retail Trainer

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Job Description

Are you looking to take the next step in your career in the industry, but don’t want to give up the culture and people that brought you into the bicycle retail world? Are you just as passionate about connecting with people as you are about cycling?

You could work alongside like-minded people who bring their passion for cycling and hospitality into the work they do every day supporting the success of our global network of bicycle retailers.

The Trek University training team is hiring a Retail Trainer to produce effective curriculum that helps retail employees generate more sales and provide better experiences for their customers.

You will be directly responsible for all parts of the training content creation process and help support the success of Trek’s network of bicycle retailer partners.

You will collaborate with other departments within Trek including Retail, Product, Sales, and Marketing teams to create and deliver training content via online video, print materials, and in-person training events.

A primary responsibility for this role is creating content to support learning and development for Store Managers and other customer-facing roles in bicycle retail.

This position is based out of our global headquarters in Waterloo, Wisconsin where cows vastly outnumber people, and the cheese curds always squeak.

If you’re the kind of person that loves helping other people improve and is excited to take on a new challenge every day, this job could be for you.

Job Responsibilities:

• Research curriculum topics with various subject matter experts supporting retail.  
• Write and review video scripts, shot lists, quizzes, and supporting documents.
• Read scripts on camera for training videos.
• Provide timely and specific feedback for video editors.
• Meet regularly with Marketing, Retail, and Product leadership to identify training opportunities.
• In-person training for new Store Managers, Sales Associates, and Service Advisors.

Requirements:

• Great communication skills within the organization and outside (knows their audience, has a clear message, gives the plan and calls the viewer to action).
• Aptitude to balance multiple projects and timelines simultaneously with a whatever-it-takes attitude to meet deadlines.
• Fortitude to receive brutally honest feedback from stakeholders and reconcile it into a final product that satisfies all.
• Excellent copywriting, proofing, and editing skills.
• Ability to present training material in a fun and engaging way both on-camera and in-person.
• ‘Learn it all’ attitude with an openness to new ideas.
• 2+ years’ experience in bicycle or outdoor retail (understands the specific needs of the bicycle retailer and can cater training material to meet those needs)
• Contagiously positive energy and a passion to help others succeed.

Trek Benefits:

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Flexible holiday schedule – 10 company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish