Associate Account Specialist

2 Weeks ago • 3-5 Years

About the job

Summary_{By Outscal}

This role requires 3+ years of customer service experience, ideally supporting an Account Manager. Must have experience interacting with customers online, preferably via Salesforce or Zendesk. Demonstrated understanding of building customer relationships and strategic time management are essential.

VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we’re on a mission to be the biggest gaming company in the world!

Due to major growth we are expanding our Account Management team in Toronto and currently looking for a Account Specialist to join the team.

In this role you will sharp customer experience skill set by supporting players on the queue alongside your reports.

Key responsibilities will include:

Working a 5-day roster (Sun-Thu or Tues-Sat) to build relationships and trust with players through friendly and helpful service.
Go above and beyond to solve players’ queries as satisfactorily as possible.
Confidently handles complex player queries and diffuses heated situations.
Utilise reporting dashboards to action a set of proactive tasks to enhance key moments in our player’s journey with Chumba.
Identify & act on opportunities to sustainably retain customers, or pass high quality players to Account Managers, positively impacting Chumba’s revenue.
Educate new players about Chumba in a way that will enhance their experience with us.

What you will bring to the role:

Customer service experience of 3+ years or experience supporting an Account Manager at a coordinator level.
Experience interacting with customers online, ideally via Salesforce or Zendesk.
Demonstrated understanding of building relationships with customers.
Strategic with time management, able to distinguish between what is important and what is urgent.

About VGW

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Find out more at www.vgw.co

If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

Why VGW?

We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.

We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.

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About The Company

VGW

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Pioneering the online social gaming experience.

We are a fast-growing technology company and creator of market-leading online social games.

Our business is innovative and is setting new standards in the online social games market. Our success comes from hiring amazing people who are challenging the status quo by testing, pioneering and pushing the boundaries.

For over a decade, VGW has developed popular games that provide our many players entertainment with a thrill.

We understand the importance of providing games and content that capture our customers’ imagination while building a reputation of trust and security, working alongside the biggest marketing and payment partners across the globe.

VGW exists to provide our players with the ultimate entertainment experience.

To ensure we maintain a safe and respectful online community, we have developed house rules for our LinkedIn page: https://www.vgw.co/social-media-policy/