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Associate, Customer Service-客户运营专员（客户运营）

Guangdong Province, China (On-site)

Associate, Customer Service-客户运营专员（客户运营）

2 Months ago • 1-2 Years • Logistics

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Job Description

Ninja Van is looking for a Customer Service Associate to provide efficient and accurate support for logistics order inquiries and complaints. You will be responsible for collecting and managing customer feedback, assisting internal teams with solutions, and contributing to service quality improvements. Must-haves include 1-2 years of experience in cross-border e-commerce logistics or customer service, excellent communication skills, and proficiency in Google Suite.

Must have:

Cross-border Logistics
E-commerce Customer Service
Excellent Communication
Google Suite Proficiency

Good to have:

Customer Service Systems
English Communication
Problem-solving Skills
Teamwork & Collaboration

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

岗位职责：

面向客户，在规定时效内，提供物流订单过程中问题的精准查询与及时解答；

收集并整理客户的问题或投诉，及时提交相关团队跟进，协助内部团队获取答案或解决方法并反馈；

定期汇总客户查询信息和投诉个案，，协助梳理与优化客户服务标准并实施，提高工作质量和服务标准；

跨部门沟通与合作，强化与客户的沟通，同时完善与优化内部流程，优化客户体验；

对接内外部需求，协助跨境电商客户运营相关项目的推进；

任职要求：

物流管理、国际贸易、商务英语或相关专业，大专以上学历优先；

具备1-2年跨境电商物流或电商客服操作经验；

熟悉办公软件操作，了解客服工单系统操作及Google Suite者优先；

具备良好的英语沟通水平；

乐观开朗，积极主动，有责任心，具备良好的客户服务意识及团队精神；

具备较强的应变能力.协调能力和沟通能力,能独立处理紧急问题，和具备同时处理多个问题的能力；

¥5,000 - ¥7,000 a month

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By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

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