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Co-Pilot/AI Tooling SME

Telangana, India (On-site)

Co-Pilot/AI Tooling SME

1 Month ago • All levels

About the job

5 skills required for this role

Test your skills to join the top 1% applicants for this job

microsoft-teams

slack

customer-centric

networking

presentation-skills

Job Description

Kantar is looking for a Collaboration Technology SME to join their Technology Division. This role requires experience in delivering collaboration services in a global organization and strong knowledge of leading collaboration technologies like Microsoft Teams, Slack, Zoom, and Google Workspace. The ideal candidate will also have experience in analyzing business requirements, proposing solutions, and providing technical support and training.

Must have:

Collaboration Technology
Microsoft Teams
Business Requirements
Technical Support

Good to have:

Slack
Zoom
Google Workspace
Project Management

Perks:

Global Organization
Career Progression

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About the job

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

Overview

As part of a global transformation and investment into Technology, Operations and Product, Kantar is looking to recruit a skilled and experienced Collaboration Technology SME to join our team. The Collaboration Technology SME will be responsible for understanding our colleagues' needs, recommending appropriate collaboration solutions, and providing expert guidance throughout the deployment process. This role involves collaborating with various people, including colleagues, project managers, IT teams, and business team members, to ensure the successful integration and utilisation of collaboration tools.

As part of Kantar’s Technology Division, this position will form part of a project group to deliver Collaboration Services to Kantar using predominantly Microsoft 365.

Role Description

Work within a developing Agile team to deliver Modern Collaboration solutions that will empower Kantar Colleagues to do their best work.

The role is geared towards a technical individual and the ideal candidate will have experience delivering collaboration services in a Global organisation.

Key Responsibilities

Engage with clients to assess their collaboration needs and understand their business requirements, communication workflows, and problems.

Analyze requirements and propose collaboration technology solutions that align with their objectives and champion efficient communication and collaboration.

Serve as the main technical point of contact, possessing in-depth knowledge of various collaboration platforms, such as video conferencing tools, instant messaging systems, virtual meeting software, file-sharing platforms, and team collaboration suites.

Collaborate with project managers and technical teams to complete the seamless integration and deployment of collaboration solutions, ensuring they align with the project timeline and adhere to standard methodologies.

Develop comprehensive training materials and conduct workshops to educate end-users on how to use collaboration tools effectively, driving adoption and improving their potential.

Provide ongoing support to clients, addressing technical issues, and resolving challenges related to collaboration technologies.

Stay up-to-date with emerging collaboration technologies and industry trends, incorporating this knowledge into recommendations and strategies for continuous improvement.

Conduct regular audits and assessments to evaluate the performance and effectiveness of collaboration solutions, identifying areas for enhancement and optimization.

Maintain accurate documentation of collaboration technology configurations, processes, and procedures for internal reference and knowledge sharing.

Advocate for standard methodologies in collaboration technology usage, data security, and compliance to ensure a safe and efficient communication environment.

Capbilities And Experience

As part of the Technology Services team, the person will need be able to navigate a complex, relationship driven, environment that is undergoing a period of transformation. The person will need to manage uncertainty and constant change/uncertainty until the structure of the standalone Kantar business is fully established.

Demonstrable experience as a Collaboration Technology SME or similar role, with a successful track record of implementing and managing collaboration tools in diverse environments.

Strong knowledge of leading collaboration technologies, such as Microsoft Teams, Slack, Zoom, Google Workspace, or equivalent platforms.

Familiarity with networking and infrastructure components related to collaboration tools, such as VoIP, SIP, cloud-based services, etc.

Exceptional communication and presentation skills, with the ability to convey technical concepts to non-technical team members effectively!

Problem-solving demeanour, with the ability to identify challenges and devise practical solutions to address them.

Excellent project management skills, capable of handling multiple projects simultaneously and meeting deadlines.

A customer-centric approach, with a keen focus on understanding and fulfilling clients' needs.

Strong analytical skills, with the ability to gather and interpret data to make informed decisions!

Willingness to stay ahead with industry advancements and emerging collaboration technologies.

Why join Kantar?

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market driven and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to encourage new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to build an equality of opportunity in a fair and encouraging working environment where people feel included, accepted and are allowed to thrive in a space where their mental health and wellbeing is taken into consideration. We want to build a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we encourage applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Country

India

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

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