Consumer Operations Support Representative

1 Month ago • 1-2 Years

Job Summary

Job Description

The Consumer Operations Support Representative role involves analyzing and processing complex consumer files from various internal/external partners. Responsibilities include providing support for fraud processing, collecting and distributing data to law enforcement, and responding to consumer inquiries regarding disputes, fraud resolution, and identity theft. The role also involves analyzing consumer contact data and reporting error trends to management. This hybrid position requires regular virtual and in-person work at a TransUnion office.
Must have:
  • 1-2 years of experience in an operations environment
  • Ability to multi-task and prioritize with strong organization skills
  • Read, understand, and interpret CRS audit trail
  • Collaborate with team members on projects
  • Maintain and secure confidential and sensitive information
Perks:
  • Flexible time off for exempt associates, paid time off for non-exempt associates
  • Up to 12 paid holidays per year
  • Health benefits (including medical, dental, and vision)
  • Mental health support
  • Disability benefits
  • Up to 12 weeks of paid parental leave
  • Adoption assistance, fertility planning coverage
  • Legal benefits, long-term care insurance, commuter benefits
  • Tuition reimbursement, charity gift matching
  • Employee stock purchase plan, 401(k) retirement savings with employer match
  • Access to TransUnion’s Employee Resource Groups

Job Details

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

What You'll Bring:

  • 1-2 years of experience in an operations environment
  • Ability to multi-task and prioritize with strong organization skills
  • Read, understand, and interpret CRS audit trail
  • Collaborate with team members on projects
  • Maintain and secure confidential and sensitive information

Work Schedule: Sunday-Tuesday, Thursday-Friday 10:30am-7pm EST (shift differential for the weekends)

Impact You'll Make:

  • Analyze and process complex consumer files received from various internal / external business partners with prompt solutions.
  • Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management.
  • Collect and distribute data to law enforcement for cases involving fraud where an investigation has been started.
  • Answer and respond to incoming calls and written inquiries from consumers and customers providing prompt resolution to escalated inquiries such as: consumer disputes, fraud resolution, and identity theft for (minors/adults).
  • Analyze consumer contact data and report error trends to management.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The pay range for this position is $18.22 - $26.44 per hour. *The pay range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.


 

TransUnion's Internal Job Title:

Rep II, Consumer Operations Support

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About The Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

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