New Business Account Strategist, Onboarding
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- 2 years of experience in media account management or advertising
- Experience in customer-facing roles with digital advertising products
- Excellent communication and problem-solving skills
- Deliver outstanding onboarding experience to Google's advertisers
- Experience managing and customizing for a customer base
- Ability to multi-task and manage multiple projects
- Ability to take initiative, lead, motivate, and work with others
- Excellent creative thinking skills
- Bonus
- Equity
- Benefits
5 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in media account management or the advertising industry.
- Experience in a customer-facing role working with digital advertising products.
Preferred qualifications:
- Experience in managing and customizing for a customer base.
- Ability to multi-task and manage multiple projects at a time while paying attention to detail.
- Ability to reach out to customers, and assist them in adding value to their business.
- Ability to take initiative, lead, motivate, and work with others.
- Excellent creative thinking and problem-solving skills.
- Excellent written and verbal communication skills.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
The Onboarding team plays a critical role in Google’s Acquisitions organization and is responsible for a substantial portion of Google’s advertising business growth across the globe.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers and we have fun doing it.
The US base salary range for this full-time position is $84,000-$120,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Deliver against assigned customer goals, while prioritizing and delivering an outstanding onboarding experience to Google's advertisers.
- Work with colleagues in New Business Sales (NBS) and Google Customer Solutions (GCS) business to deliver seamless customer handovers and to ensure customer experience.
- Implement ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
- Communicate with customers through phone and email.
- Provide advice and help our advertisers get the best return on their advertising investment by working with them in a consultative role.
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