Associate consultant
Job Summary
Job Description
The Associate Consultant will validate analyses and reports, ensuring they facilitate performance in tasks presented to business stakeholders. They will work to ensure customer satisfaction through active participation in meetings. The role includes validating Change Order Implementation Plans, participating in capacity planning, and performing value-added activities like mentoring and preparing SOPs. They will also act as a liaison to the business segment, facilitating communication and presentations. The consultant will ensure timely resolution and quality compliance of escalated tickets and incidents as per the agreed SLAs.
Must have:
- Validate analyses and reports for stakeholder presentation.
- Ensure customer satisfaction through meeting participation.
- Validate Change Order Implementation Plans and participate in capacity planning.
- Perform value addition activities such as mentoring and preparing SOPs.
- Ensure on-time resolution and quality compliance of escalated tickets.
1 skill required
Job Details
Job description:
SCCM
- To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
- To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
- To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
- To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
- To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
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