Technical Product Analyst

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.  

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

About Zelis

• Zelis is a leading payments company in healthcare, guiding, pricing, explaining, and paying for care on behalf of insurers and their members.
• We align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all.
• Partnering with 700+ payers, supporting 4 million+ providers and 100 million members across the healthcare industry.

About ZDI

Zelis Data Intelligence (ZDI) is a centralized data team that partners across Zelis business units to unlock the value of data through intelligence and AI solutions. Our mission is to transform data into a strategic and competitive asset by fostering collaboration and innovation.

• Enable the democratization and productization of data assets to drive insights and decision-making.
• Develop new data and product capabilities through advanced analytics and AI-driven solutions.
• Collaborate closely with business units and enterprise functions to maximize the impact of data.
• Leverage intelligence solutions to unlock efficiency, transparency, and value across the organization.

Key Responsibilities

• Product Expertise & Collaboration

• Become an expert in product areas, acting as the go-to person for stakeholders before engaging with technical data and data engineering teams.
• Lead the creation of clear user stories and tasks in collaboration with Engineering teams to track ongoing and upcoming work.
• Design, build, and own repeatable processes for implementing projects.
• Collaborate with software engineers, data engineers, data scientists, and other product teams to scope new or refine existing product features and data capabilities that increase business value, adoption, and user engagement.
• Understand how the product area aligns with the wider company roadmap and educate internal teams on the organization’s vision.

• Requirements Management & Communication

• Ensure consistent updates of tickets and timelines, following up with technical teams on status and roadblocks.
• Draft clear and concise business requirements and technical product documentation.
• Understand the Zelis healthcare ecosystem (e.g., claims, payments, provider and member data) and educate the company on requirements and guidelines for accessing, sharing, and requesting information to inform advanced analytics, feature enhancements, and new product innovation.
• Communicate with technical audiences to identify requirements, gaps, and barriers, translating needs into product features.
• Track key performance indicators to evaluate product performance.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 4+ years technical experience business analyst, data analyst, technical product, engineering, etc. experience with demonstrated ability to deliver alongside technical teams 
• 4+ years of direct experience with Agile methodologies & frameworks and product tools such as Jira and Confluence to author user stories, acceptance criteria etc.    
• Technical depth that enables you to collaborate with software engineers, data engineers and data scientists and drive technical discussions about design of data visualizations, data models, ETLs, deployment of data infrastructure 
• Understanding of Data Management, Data Engineering, API development, Cloud Engineering, Advanced Analytics, Data Science, or Product Analytics concepts or other data/product tools such as SQL, Python, R, Spark, AWS, Azure, Airflow, Snowflake, and PowerBI 

Preferred Qualifications

• Strong communication skills, with clear verbal communication as well as explicit and mindful written communication skills to work with technical teams 
• B2B or B2C experience helpful 
• Familiarity with the US healthcare system
• Hands-on experience with Snowflake or other cloud platforms, including data pipeline architecture, cloud-based systems, BI/Analytics, and deploying data infrastructure solutions.