Ninja Van seeks a B2B Account Manager to cultivate and nurture client relationships, drive business growth, and ensure smooth logistics operations for Ninja Restock. Strong B2B account management experience, understanding of transport and logistics, and excellent communication skills are essential.

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<div class="section page-centered" data-qa="job-description"><div><b style="font-size: 16px">ABOUT THE COMPANY:</b></div><div><br></div><div><span style="font-size: 16px">Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.</span></div><div><br></div><div><span style="font-size: 16px">At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.</span></div><div><br></div><div><b style="font-size: 16px">ABOUT THE UNIT:</b></div><div><br></div><div><span style="font-size: 16px">Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.&nbsp;</span></div><div><br></div><div><b style="font-size: 16px">ABOUT THE JOB:</b></div><div><br></div><div><span style="font-size: 16px">As an Account Manager you are expected to cultivate and nurture strong, long-term relationships with key clients while driving business growth and revenue. This entails understanding the unique needs and objectives of each Ninja Restock client, developing tailored solutions to meet those needs, and ensuring the successful delivery of services. With a focus on account management, business development and performance management while collaborating closely with Sales and Operational teams within Ninjavan Philippines</span></div><div><br></div><div><b><u style="font-size: 16px">Main Duties:</u></b></div><div><br></div><div><span style="font-size: 16px">- Assist the Senior Account Manager in building and maintaining strong relationships with existing clients.</span></div><div><span style="font-size: 16px">- Coordinate with internal teams, including operations, middle mile/haul, and sort, to ensure smooth logistics operations for Ninja Restock client shipments.</span></div><div><span style="font-size: 16px">- Maintain accurate records of client interactions, agreements, and service requirements.</span></div><div><span style="font-size: 16px">- Monitor the progress of orders and shipments, ensuring timely delivery and addressing any delays or issues as they arise.</span></div><div><span style="font-size: 16px">- Work closely with internal teams to address any service or operational issues that may arise, ensuring timely resolution to maintain client satisfaction.</span></div><div><span style="font-size: 16px">- Escalate complex issues to the Senior Account Manager or appropriate stakeholders for further assistance and resolution.</span></div><div><span style="font-size: 16px">- Support the Senior Account Manager in identifying upsell and cross-sell opportunities within existing client accounts.</span></div><div><span style="font-size: 16px">- Assist in preparing sales presentations, proposals, and business reviews for client meetings.</span></div><div><br></div><div><b><u style="font-size: 16px">Qualifications:</u></b></div><div><br></div><div><span style="font-size: 16px">- A graduate of Bachelor's degree in Business Management, Economics, Management Engineering or any business related courses&nbsp;</span></div><div><span style="font-size: 16px">- Experience in managing or handling accounts in the FMCG, Beauty and Wellness, Pharma or other General Trade Industries</span></div><div><span style="font-size: 16px">- Proven track record of success in B2B account management, preferably within the transport or logistics industry.</span></div><div><span style="font-size: 16px">- Strong understanding of transport and logistics operations, processes, and technologies.</span></div><div><span style="font-size: 16px">- Excellent communication, negotiation, and interpersonal skills.</span></div><div><span style="font-size: 16px">- Ability to think strategically, analyze data, and develop actionable insights and recommendations.</span></div><div><span style="font-size: 16px">- Proficiency in CRM software, Microsoft Office Suite, and other relevant tools and applications.</span></div><div><span style="font-size: 16px">- Demonstrated ability to work effectively in a fast-paced, dynamic environment, both independently and as part of a team.</span></div><div><br></div><div><b style="font-size: 16px">Why join us?</b></div><div><br></div><div><span style="font-size: 16px">✔️ We have a hybrid work setup and flexible work arrangements to support work/life balance.</span></div><div><span style="font-size: 16px">✔️ We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.</span></div><div><span style="font-size: 16px">✔️We provide Paid Time Offs and Wellness Leaves to support your overall well-being.</span></div></div>undefinedundefinedundefined

B2B Account Manager