CST Linguistic (Inbound/Outbound) - Associate - PFG
About the job
Job Description
This role involves handling inbound and outbound customer queries for Paytm First Games, a leading online gaming platform. Responsibilities include providing prompt resolutions to customer issues via calls and emails, identifying customer needs, and collaborating with the internal team to resolve problems. Strong problem-solving skills, independent work ability, adherence to quality standards, and maintaining high customer satisfaction are crucial. The position demands excellent English communication, calmness under pressure, empathy, and the ability to work a rotational 6-day shift. Immediate joiners are preferred. The role contributes to improving average revenue per user and supports cross-selling opportunities.
Must have:
- Handle customer queries and provide prompt resolutions
- Identify customer needs and provide accurate solutions
- Collaborate with internal teams to resolve issues
- Strong problem-solving skills and ability to work independently
- Adhere to strict quality standards and metrics
- Maintain high customer satisfaction
- Excellent English communication skills
Good to have:
- Ability to remain calm under pressure
- Empathy and patience
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About Paytm:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About The Team: Paytm offers online mobile games through the entity Paytm First Games Private Limited. This online gaming platform offers Real Money Skill based Games. Fantasy and Rummy are the largest Realmoney Skill based Games in India with a combined Market size of $1.4 Bn in revenues which is expected to grow at 40% CAGR annually. First Games offers games in both the Fantasy and Rummy space in addition to other card games (like Poker, Cal break) and Ludo. First Game's Rummy is a live multiplayer card-based game and has already broken into the Top 5 Rummy platforms in India. First Games has a current registered base of 25 Million users.
Expectations/Requirements:
1.Handle customer queries and provide prompt resolutions over calls and emails.
2.Identify customer needs and provide prompt and accurate solutions to their queries or concerns.
3.Collaborate with the internal team to resolve issues.
4.Strong problem-solving skills and the ability to work independently.
5.Adhere to strict quality standards and metrics.
6.Maintain a high level of customer satisfaction through professional and courteous service.
Superpowers/ Skills that will help you succeed in this role:
Immediate Joiners
Excellent English communication skills
Ability to remain calm and professional in stressful situations.
Empathy and patience.
Rotational Shift
6 Days working
Why join us? ·A collaborative output driven program that brings cohesiveness across businesses through technology · Improve the average revenue per use by increasing the cross-sell opportunities· A solid 360 feedback from your peer teams on your support of their goals· Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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