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Customer Engineer, Google Cloud

Customer Engineer, Google Cloud

1 Month ago • 6-11 Years • DevOps

About the job

10 skills required for this role

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java

cpp

nosql

python

sql

google-cloud-platform

communication

scalability

networking

saas-business-models

Job Description

The Google Cloud Customer Engineer role involves working with sales teams to identify and qualify business opportunities, understand customer technical needs, and develop strategies to address technical challenges. Responsibilities include owning the technical relationship with enterprise customers, managing product and solution briefings, proof-of-concept work, recommending integration strategies, and influencing complex technical implementation patterns. The role requires fluent communication in English and Japanese, strong presentation skills, and expertise in cloud-based solution architectures (PaaS, IaaS, SaaS). The ideal candidate will demonstrate thought leadership, provide customer feedback to product teams, and possess experience in areas like Big Data, Machine Learning, or Database Architecture.

Must have:

Bachelor's degree in CS or equivalent
6+ years cloud solution architecture experience
5+ years as Solutions Architect/Engineer
Fluent English and Japanese
Technical stakeholder engagement

Good to have:

Experience with Sales & Marketing teams
Infrastructure automation expertise
Programming languages (Java, Python, Go, etc.)
Big Data/Machine Learning experience
Manufacturing industry knowledge

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Minimum qualifications:

Bachelor's degree in Computer Science or equivalent practical experience.
6 years of experience with designing and implementing cloud-based solution architectures for PaaS, IaaS, or SaaS.
5 years of experience as a Solutions Architect, Developer, Systems Engineer, Developer Operations (DevOps) Tool Engineer, Technical Support Engineer, or Virtualization Architect.
Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Ability to communicate in English and Japanese fluently in order to interact in this customer-facing sales role.

Preferred qualifications:

Experience in the business technology market and working closely with Sales and Marketing teams in Cloud Computing or related technical fields.
Experience with the current infrastructure automation, continuous integration/deployment, networking, and cloud-based delivery models.
Experience with one or more general purpose programming languages: Java, Python, Go, C++, SQL/NoSQL/NewSQL.
Experience with one or more of the following areas: Big Data, Machine Learning, Database Architecture, Infrastructure Architecture, Application Development, or Networking.
Experience or knowledge of manufacturing (e.g., assembly, process or automotive industry) business and IT environment.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Inspire customers and peers to solve difficult problems with novel solutions. Work with sales teams to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
Own the technical relationship with Google’s enterprise customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources to provide expertise in solutions architecture.
Recommend integration strategies, hybrid architectures, platforms and application infrastructure required to implement a solution using best practices on Google Cloud. Influence complex technical implementation patterns via customer reference.
Demonstrate thought leadership in Google Cloud computing across multiple channels and become a trusted advisor to decision makers.
Provide customer and market feedback to the product and engineering teams, and influence product direction.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.