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Customer Engineering Specialist, AI, Google Cloud

Customer Engineering Specialist, AI, Google Cloud

2 Weeks ago • 8 Years + • Artificial Intelligence

About the job

Summary

As a Customer Engineering Specialist, AI, you'll work with Google Cloud's technical sales teams as a machine learning expert, differentiating Google Cloud to customers. You'll help prospective clients understand Google Cloud's capabilities, design architectures, and solve technical challenges. Responsibilities include identifying business opportunities, resolving technical blockers, providing machine learning expertise (briefings, proof-of-concept work), recommending integration strategies, and traveling to customer sites and events. You will partner with product management to prioritize solutions impacting customer adoption. This role involves shaping the future of the AI/Gen AI platform by working directly with customers and product development.

6 skills required for this role

Test your skills to join the top 1% applicants for this job

tensorflow

deep-learning

pytorch

scikit-learn

google-cloud-platform

scalability

Must have:

Bachelor's degree or equivalent experience
8+ years experience in virtualization or cloud native architectures
Big data & ML frameworks (TensorFlow, PyTorch, scikit-learn)
Experience with ML Ops at enterprise scale
Presenting to technical and executive stakeholders

Good to have:

Experience building ML solutions and using frameworks like kubeflow
Understanding complex customer workloads and defining cloud migration roadmaps
Building and deploying automated data and ML pipelines
Familiarity with LangChain, PyTorch, HuggingFace, TensorFlow
Prompt tuning and prototype delivery experience

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
8 years of experience in virtualization or cloud native architectures in a customer-facing or support role.
Experience with big data and machine learning frameworks such as Tensorflow, PyTorch or scikit-learn, along with implementing Machine Learning Operations at enterprise scale, on any cloud platform.
Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications:

Experience with building Machine Learning (ML) Solutions, Machine Learning Operations frameworks like kubeflow, and leveraging specific machine learning architectures (e.g., deep learning, LSTM, convolutional networks, etc.).
Experience in understanding a complex customer’s existing software workloads and the ability to define a technical migration roadmap to the Cloud reflecting specific customer needs.
Experience in building and deploying data and ML pipelines with a focus on automation.
Familiarity with machine learning programming frameworks such as LangChain, PyTorch, HuggingFace, and Tensorflow.
Familiarity with prompt tuning and experience delivering successful prototypes.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineer, you will work with technical Sales teams as a machine learning subject matter expert to differentiate Google Cloud to our customers. You will help prospective customers and partners understand the power of Google Cloud, explaining technical features, helping customers design architectures, and problem-solving any potential roadblocks. In this role you will work with customers and product development to shape the future of the AI/Gen AI platform.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Work with the team to identify and qualify business opportunities, understand key customer technical objections and develop the strategy to resolve technical blockers.
Provide machine learning expertise to support the technical relationship with Google’s customers, including product and solution briefings, proof-of-concept work, and partner directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to implement a complete solution using best practices on Google Cloud.
Travel to customer sites, conferences, and other related events as needed.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.