End-User Support

2 Months ago • All levels

Job Summary

Job Description

Zeeco is seeking a technically-minded individual with knowledge of combustion to provide support and solutions for customers in refining and petrochemical industries. The role involves traveling to facilities to diagnose equipment issues, upgrade technologies for environmental compliance, and solve combustion problems. Responsibilities include contacting clients for technical assistance and product promotion, building relationships, identifying sales opportunities, assisting with equipment commissioning and troubleshooting, generating inquiries, and supporting turnarounds. The position requires a strong problem-solving ability, excellent communication skills, and customer service experience, ideally with a background in downstream processing or fired equipment.

Must have:

Bachelor's Degree in Engineering or significant work experience
Knowledge of combustion equipment
Experience in chemical/hydrocarbon processing
Independent and proactive work ethic
Strong problem-solving skills
Strong written and verbal communication skills
Customer service/sales experience
Ability to work well with others
Confidence in technical capabilities
Excellent customer service skills
Ability to work efficiently in a fast-paced environment
Ability to identify and influence decision-makers through negotiation

Perks:

Opportunities for growth
Collaborate with subject matter experts
Part of a people-centric culture
Mutual respect
Personal encouragement
Professional integrity
Limitless opportunity
Innovation
Collaboration
Personal and professional growth

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

problem-solving

Job Details

Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts.

JOB SUMMARY:

Have you worked in a downstream processing facility and appreciate the challenges of working with combustion equipment? Or are you a fired equipment specialist/engineer who provides combustion solutions for furnaces, heaters, boilers, flares, or incinerators? Join Zeeco’s growing team and apply those problem-solving skills across an entire market of customers and equipment. Travel to different facilities, diagnose equipment issues, upgrade technologies to satisfy environmental initiatives, and solve combustion problems predominately for refining and petrochemical end users with the support of a global team. Zeeco is looking for technically-minded people who are knowledgeable about combustion to provide heroic service and solutions for our customers.

Responsibilities

Contact existing and new clients to offer technical assistance (forging relationships and building trust).
Contact existing and new clients to promote Zeeco products and services.
Identify key personnel, establish, and maintain working relationships.
Identify, negotiate with, and influence decision makers.
Assist with commissioning, startup, and troubleshooting of combustion equipment.
Understand end-user’s needs and identify sales opportunities.
Work to generate inquiries.
Assess equipment and operation status to develop scope definitions.
Follow up and provide feedback on any open quotes.
Assist in closing orders.
Identify end-user facility maintenance turnaround dates and offer Zeeco products and services to support the turnaround.
Assist with establishing various working agreements with strategic end-users.
Increase the productivity of Zeeco’s manufacturer’s reps through technical and sales support and education.
Provide feedback to Zeeco’s product groups for continuous improvement.

Qualifications

Bachelor’s Degree in Engineering preferred and/or significant work experience around combustion equipment required.
Knowledge of combustion equipment is preferred.
Experience in chemical processing and/or hydrocarbon processing industry.
Independent / proactive work ethic.
Strong problem-solving ability.
Strong written and verbal communication skills.
Customer service/sales experience.

Preferred candidates must work well with others at all levels within an organization, be confident in their technical capabilities, demonstrate excellent customer service skills, work efficiently in our fast-paced environment, and be able to identify/influence decision makers through effective and persuasive negotiation.

Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge.