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Fraud Manager - FIFA World Cup 26™

Georgia, United States (On-site)

Fraud Manager - FIFA World Cup 26™

3 Months ago • 2-4 Years

About the job

Summary_{By Outscal}

Fraud Manager for FIFA World Cup 26™, managing team of analysts, identifying & preventing fraud, analyzing data, and ensuring brand protection.

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

ON LOCATION

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion, and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates several of its own unique experiences. On Location is a subsidiary of Endeavor, a global entertainment, sports, and content company.

THE ROLE

This position will manage a team of Fraud Analysts and Chargeback Agents for On Location's partnerships with the FIFA World Cup 26™. You will assess potential risk exposure and identify key risk factors while reviewing and evaluating transactions to identify fraudulent activity. You will analyze large quantities of data patterns to isolate trends and implement rules to prevent attacks and/or account takeovers. You will work with internal partners and merchants to escalate and resolve issues and fraudulent activity. Interested candidates should have experience analyzing large sets of data, strong attention to detail, and the ability to handle high-volume situations.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Review and evaluate transactions to identify fraudulent activity
Identify and assess key risk factors
Assess potential risk exposure
Evaluate employee performance and perform employee reviews and assessments
Assist with new employee onboarding and train
Prepares reports to help analyze large quantities of data
Escalate fraud trends to internal partners and merchants
Document transactions to explain actions taken
Adhere to established Screening Management Guidelines and Expectations
Stay current on fraud trends, individual merchant expectations, service level agreements, and rules
Ability to maintain resiliency and handle ambiguity in a fast-paced, heavily customized environment with high profile/strategic clients

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:

Minimum 2 years of experience in Fraud Prevention

Minimum 4 years of experience managing, coaching, and training direct reports
Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud
Strong verbal and written communication skills focused on Guest Service and brand protection
Strong attention to detail with ability to handle and communicate in high-volume situations
Utilize several computer programs and tools to assess risk of online transactions
Ability to meet deadlines and prioritize deliverables
Excellent organization, analytical and critical ticket skills
Scheduling flexibility around high-exposure events (Super Bowl, Olympics, NCAA, amongst others)

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:

Chargeback’s experience a plus
Experience analyzing large sets of data to identify patterns and trends
Experience of using complex data
Knowledge of and/or experience with Accertify, LexisNexis, Braintree, Adyen

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence:

Exceed all service expectations with our customers, our partners, and each other.
Create value by enriching people's lives.
Do the right thing and bring others along with us — always.
Propel the power of diversity, in thought, team and experience.
Partner to generate win-win solutions.
Ignite and empower our team's entrepreneurial spirit.
Exude respect and gratitude — treat others as you would want to be treated.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

#LI-LL1

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.