HR Service Analyst, Mid-level

Job Title

HR Service Analyst, Mid-level

Job Description

Professional responsible for offering support and service to employees on People-related topics, ensuring excellence in the employee experience. Will act as a first-level support, clarifying doubts about payroll, benefits, timekeeping, and other HR processes, ensuring appropriate referral to specialists when necessary.

You will be responsible for:

• Address and clarify employee doubts related to People demands, including payroll, deductions, benefits, timekeeping, and other Human Resources matters;
• Provide first-level support, ensuring effective resolution of requests or appropriate referral to responsible specialists;
• Manage tickets, chats, and calls, ensuring that all demands are handled within established deadlines (SLA) and with a high standard of quality;
• Monitor and contribute to the achievement of the team's performance indicators (KPIs), with a constant focus on excellence in the employee experience;
• Keep the area's knowledge base updated, ensuring that the available content is always aligned with the company's current policies, processes, and practices.

Requirements:

• Bachelor's degree in Administration, Human Resources, Psychology, or related fields;
• Solid knowledge in general HR processes, including payroll, timekeeping, labor law, benefits, and terminations;
• Experience in employee service and process standardization;
• Interpersonal skills involving organization, responsibility, teamwork, and good communication;

How we work together

We believe we make a greater impact when we are together than apart. For our office team members, this means working in person at least three days a week, to collaborate and connect with others.

On-site positions require the employee to be present at the company's facilities at all times. For employees in a field position, their duties are performed more effectively outside the company's facilities, usually at client or supplier facilities.

This role is a hybrid position in the Varginha - Minas Gerais office;

About Philips

We are a health technology company. We built our entire company on the belief that all human beings are important and we will not stop until everyone, everywhere, has access to the quality healthcare we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our businesses.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you are interested in this role and have many, but not all, of the necessary experiences, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

Learn more about our commitment to diversity and inclusion here.