Marketing Operations Manager

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Zscaler has an incredible story to tell, and our Marketing team is committed to sharing it in compelling and expressive ways. Our storytellers, analysts, strategists, and designers are attentive and dedicated to teaching our audience to think about cybersecurity like they never have before. You'll collaborate with diverse, creative people around the globe to hone the Zscaler brand, increase awareness and demand, support partnerships, and drive home big wins for the world's cloud security leader and our customers worldwide.

We are looking for an experienced Marketing Operations Manager to support our Americas (AMS) Marketing team and provide operational support to scale our business. You will work with the Global Analytics / Operations team along with AMS Field Marketing to represent our marketing data, campaign management, and technology capabilities. You will be responsible for:

• Email Marketing Expertise: Focus on email campaigns for our Public Sector division, ensuring compliance with FedRAMP policies while maintaining high deliverability and optimizing audience engagement
• Mastery of Marketing Tools: Skilled in managing and enhancing tools like Marketo and Salesforce, along with web platforms and data enrichment tools, ensuring seamless integrations and smooth campaign execution across AMS operations
• Data-Driven Strategy: Collaborate cross-functionally to ensure data integrity, monitor campaign performance, and deliver actionable insights that drive better ROI and accelerate pipeline growth
• Relationship Building: Foster strong partnerships across regional and functional teams, working closely with sales, product, and marketing leaders. Leverage these relationships to align strategies, gain buy-in, and ensure success in the marketing automation function.

What we are looking for (Minimum Qualifications)

• You have an ops background: 5+ years of B2B marketing experience, particularly in using marketing technologies to deliver marketing content across multiple channels and drive operational efficiencies
• You have been hands-on with automation and CRM platforms: Must have significant, advanced and recent Marketo & SFDC experience, preferably with Marketo Certified Expert credentials and other marketing automation platforms (Adobe campaign, Pardot, etc)
• You have an execution mindset:  Demonstrated success executing marketing campaigns with expertise using Marketo, including database management; Smart List development; setup, testing, launching and scoring of campaigns and programs
• You have a  track record of success with marketing activities, managing lead databases, creating lists, building landing pages, configuring nurture tracks and promoting events.
• US Citizenship required

What Will Make You Stand Out (Preferred Qualifications)

• Experience with several stakeholder teams - Global/Regional marketing, IT/Data Strategy, Sales, Finance, Channel
• You’ve been a part of building and scaling the technology infrastructure necessary for supporting global marketing initiatives
• You have optimized processes around lead management systems, such as Salesforce, Marketo, Hubspot or similar platforms

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.