Master Service Technician

AriensCo is seeking a passionate Master Service Technician to join their Customer Service Team in Brillion, WI. This role involves providing expert technical support to customers and dealers throughout the product life cycle, ensuring service needs are met quickly and effectively. The technician will diagnose and resolve in-depth technical issues related to electrical, engine, hydraulic, mechanical, and transaxle drive systems, conduct product research, process warranty claims, and create aftersales product support resources.

Must Have

• Diagnose and resolve in-depth technical issues via telephone, email, and other technologies.
• Expertise in electrical, four-cycle engine, hydraulic, mechanical, and transaxle drive systems.
• Conduct product research of internal data.
• Review and process warranty claims.
• Provide support as a subject matter expert to customer support representatives.
• Create internal and external resources for aftersales product support.
• Associate degree or equivalent from two-year College/technical school.
• Minimum 5 years related experience in Outdoor Power Equipment Industry or similar.
• Experience in a customer service environment.
• Proficiency in Microsoft Office products (Excel, PowerPoint) and Dynamic 365.

Good to Have

• Experience with service over the telephone.
• Willingness to obtain Ariens Academy and other technical training certifications.

Perks & Benefits

• Medical, Dental, Vision Insurance effective first day of employment
• Dependent Care Flexible Spending Account (FSA) plan
• 401(k) match and profit-sharing plans
• Life Insurance
• Health Savings Accounts (HSA)
• Short Term Disability
• Parental Leave
• Onsite Marketplace Care Partners at all locations
• Paid holidays
• Employee Assistance Program
• Tuition Reimbursement and Apprenticeship Programs
• Safety shoes and safety prescription glasses reimbursement
• Employee Product Purchase Program
• 50% Daycare discount (Brillion Early Learning Center)
• Onsite health clinic with Bellin Health (Brillion Campus Only)
• Nearsite & Urgent Care Clinic Options (Brillion Campus Only)

AriensCo, a global leader in outdoor power equipment, is looking for a passionate Master Service Technician to join our Customer Service Team in Brillion, WI. In this role, you’ll play a critical part in delivering an exceptional experience for both customers and dealers by providing expert technical support throughout the entire product life cycle—ensuring service needs are met quickly and effectively.

If you’re driven by problem-solving, thrive in a fast-paced environment, and want to make a real difference for our customers and dealers, we’d love to have you on our team!

THE DAY TO DAY...

• Act as subject matter expert to diagnose and resolve in-depth technical issues via telephone, email, and other technologies that can include but not limited to the following: electrical systems, four-cycle engine, hydraulic systems, mechanical systems, and transaxle drive systems
• Conduct product research of internal data including warranty, recorded customer service interactions, field team feedback to be shared with internal groups
• Review and process warranty claims submitted by dealer network
• Provide support as a subject matter expert to customer support representatives and other staff
• Create internal and external resources for aftersales product support
• Participate and/or lead special projects as product service expert related to new product development, service assessments, and product research as requested

THE QUALIFICATIONS...

• Associate degree (A.A.) or equivalent from two-year College/ technical school
• A minimum of 5 years related experience and/or training in the Outdoor Power Equipment Industry or other industry with similar products
• Experience and/or training in a customer service environment required; experience with service over the telephone is desired
• Ability to skillfully document and organize interactions, meeting notes, issues, etc. using computer software such as Microsoft Office, Dynamic 365, and more
• Demonstrated proficiency in Microsoft Office products, such as Excel, PowerPoint etc.
• Able and willing to obtain Ariens Academy and other technical training certifications

Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.

About AriensCo

Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values – Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success.

Our employees’ quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition. AriensCo employees are provided various great benefit opportunities which may include:

• Medical, Dental, Vision Insurance effective first day of employment
• Dependent Care Flexible Spending Account (FSA) plan
• 401(k) match and profit-sharing plans
• Life Insurance
• Health Savings Accounts (HSA)
• Short Term Disability
• Parental Leave
• Onsite Marketplace Care Partners at all locations
• Paid holidays
• Employee Assistance Program
• Tuition Reimbursement and Apprenticeship Programs
• Safety shoes and safety prescription glasses reimbursement
• Employee Product Purchase Program
• 50% Daycare discount **Brillion Early Learning Center
• Onsite health clinic with Bellin Health **Brillion Campus Only
• Nearsite & Urgent Care Clinic Options **Brillion Campus Only

EEO Statement

The concept of diversity is important to us at AriensCo. That’s why we’ve created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.

AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.