Mobile Device Field Test Engineer
About the job
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Essential Duties & Responsibilities:
- Identify potential problems/risks and maintain a risk management program before conducting user trials.
- Recruit and manage a user pool for ongoing and upcoming projects, providing on-site training as needed.
- Ensure proper device setup for user trials and monitor issues registered during the trial period, ensuring fixes are provided before market launch.
- Analyze user data to identify issue trends and user patterns in pre-launch devices.
- Create periodic project status reports and final reports upon project completion.
- Monitor and control projects based on business objectives and key performance indicators.
- Conduct pre/post surveys for user trials and in-depth analyses on user behaviors related to specific product features.
- Coordinate with cross-functional teams to align carrier and manufacturing schedules with user trial schedules.
- Determine courses of action for task completion with minimal guidance.
- Gather and analyze data, prepare presentations, and plan/prioritize multiple work assignments.
- Communicate professionally with internal/external users to maintain positive relationships and strengthen the user pool.
- Solve complex problems creatively, drawing from learned concepts.
- Contribute to the development of concepts and techniques, completing complex tasks efficiently and effectively.
- Work on complex assignments requiring judgment and initiative, determining methods and procedures for new assignments.
- Mentor or coach team members as needed.
Qualifications (Background and Experience):
- Bachelor's degree in Engineering, Information systems, Industrial Engineering, Consumer Behavior, Business Administration, Analytics or related field.
- 0-2 years' experience in the telecommunications industry.
- Strong communication skills for demonstrations and end-user training.
- Proficient in Korean and English (both verbal and written); additional language skills are a plus.
- Ability to perform root cause analysis, decision analysis, and process mapping.
- Demonstrated English language competence in written and oral communication for internal and external audiences.
- Working knowledge of Android, iOS, and Windows platforms.
- Develop and maintain excellent working relationships with colleagues at all levels within the organization.
- Possess a high degree of technical aptitude in software testing principles.
- Understand relevant technologies in the current and evolving marketplace.
- Passionate about learning and staying informed about emerging technologies.
- Have an in-depth understanding of how technology impacts cultural and societal development.
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