Program Manager (Professional Services)

The opportunity

The Program Manager (Professional Services) is responsible for managing and maintaining relationships with high-value clients. This involves understanding and fulfilling clients' technical needs, coordinating with internal teams, and providing solutions for technical issues. They work to improve the customer experience, provide regular account reviews, and identify opportunities for upselling. The Program Manager is also in charge of managing customer onboarding and off-boarding processes. They will also stay updated on product/service changes and effectively communicate technical information to non-technical clients!

What you'll be doing

• Manage and maintain relationships with high-value clients, ensuring their technical needs are met.
• Coordinate with internal teams to deliver solutions for client's technical issues and improve overall customer satisfaction.
• End to end responsibility for all the client product requirements and deliveries.
• Representing Aura in front of the customer and representing the customer in front of the Aura internal teams.
• Be on top of all the product innovations and directions as well as the Google changes and their implications on the Aura products.

What we're looking for

• Experience working directly and building relationships with clients while analyzing their needs, including troubleshooting technical issues, and proactively identify opportunities for upselling or product improvement.
• Excellent verbal and written communication skills for liaising between clients and internal teams, and articulating technical solutions to clients.
• Mid to senior level technical or engineering experience with large corporations in the Telecom market.
• Ability to address and resolve any issues or complaints regarding the technical aspects of a product or service promptly and efficiently.
• Passionate to learn the technology and understand the bits and bites of the Aura solution and the Android Eco system.

You might also have

• Experience working with US Telcos companies
• Pre-sale experience
• Experience working with platforms that are build on Android OS

Additional information

• Relocation support is not available for this position.
• International relocation support is not available for this position.

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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