Operations Program Manager

2 Weeks ago • All levels

About the job

Summary_{By Outscal}

Scale is seeking an Operations Program Manager to drive critical operational processes (data labeling, curation, and generation) and improve existing processes using scripts and LLMs. You'll collaborate with stakeholders to mitigate dependencies and build reporting for leaders. Must have experience in supply chain, finance planning, or an operational role in a top firm or startup.

Scale is at the forefront of enabling Machine Learning across multiple industries including self driving cars. As one of Scale's Operations Program Managers, you'll be running solutions, tools, and processes to ensure timely delivery of our services while maintaining the highest quality standards. We are growing operations rapidly, on-boarding new customers, and launching products all the time. This raises new strategic questions we need to answer as well as tactical challenges we need to overcome.

You will be part of a highly motivated team of operators and collaborators who will ensure steady delivery and customer satisfaction. You are relentless in driving stellar results, running pilots, tests, and experiments, then handing over new designs to a team of skilled operators.

The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe.

You will:

Drive some of our most critical operational processes (data labeling, data curation and data generation operations)
Improve and automate existing processes using scripts and LLMs
Provide inputs on internal tooling improvements and work with engineers to implement them
Collaborate with stakeholders (finance, growth, planning etc) to mitigate dependencies
Create an effective feedback loop between the frontline, product, strategy, and customers
Build, maintain, and regularly communicate detailed reporting for other leaders across the company

Ideally you'd have:

Industry experience in supply chain, finance planning, in an operational role in a top firm or a startup
An undergraduate degree from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
Experience leading day to day activities and improving processes
An action oriented mindset that balances creative problem solving with the desire to run through walls to deliver outcomes
Analytical, planning, and process improvement capability