Senior Backend Engineer - User Help Experience

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

You will take ownership of a rapidly growing domain focused on customer feedback and user research at Canva. Your role involves collaborating with team members to develop solutions that enable users to quickly resolve issues and close the loop. You'll gain hands-on experience in writing reusable code and technical documentation while leading projects, driving experiments, and collaborate with multiple teams. This is an exciting opportunity for an experienced engineer skilled in communication and designing systems that balance simplicity and flexibility. Amongst many other exciting things, you will be:

• Building services, tools and frameworks that help rapidly and effectively solve user issues across the multiple domains
• Working closely with stakeholders and designers to create world-class support experiences
• Collaborating within and across teams to create wholistic solutions
• Identifying and improving practices and methodologies for frontend and backend engineering
• Finding opportunities for cross-team collaboration to work on new ideas and improvements
• Empowering and mentoring other engineers

You're probably a match if...

• You have strong commercial experience developing complex, distributed applications writing services in Java.
• You’re a senior back end engineer who has a proven track record of solving complex problems
• You have disciplined coding practices and experience with code reviews and pull requests. You model best practices to your peers
• You enjoy working collaboratively with team members, communicating effectively, and taking ownership of projects and outcomes
• You’ve perfected the balance between big-picture thinking and nailing the details.
• You're excited by the opportunity to contribute to a rapidly growing and critical function of Canva and connect with improving the help experience for millions of people around the world

About the team

The User Help Experience team is part of the wider User Voice group. We help to empower every user to instantly solve their issue or answer their question as we scale our way to support 1 billion users. More specifically, The Support Profile & Pathways squad delivers an exceptional customer experience by building innovative self-help tools, creating streamlined user experiences, developing scalable systems, capturing and sharing customer insights, and working closely with the AI Assistant and Help Centre teams. Come and join us if you enjoy:

• continuously experimenting with and deploying AI technologies to address user problems effectively
• creating innovative and enjoyable experiences that help large numbers of users solve problems and get back to designing as quickly as possible
• a positive, supportive culture where team members are keen to lean in, collaborate, and celebrate success together
• collaborating closely with peers across disciples including data, ML/AI, product and design to problem solve and iteratively improve experiences

"I enjoy working in User Voice because it gives me the opportunity to directly influence and improve the user experience and engage with real feedback from users" - Christine, Software Engineer in the User Voice Group

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.