Senior IT Engineer

Senior IT Support Engineer
Preston
£32,000 - £40,000 + Excellent Benefits

Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues.

Job Role

• Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions
• Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations
• Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents
• Maintain accurate documentation of system configurations, procedures, and troubleshooting guides
• Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.

• Experience in monitoring and maintaining systems and networks
• Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role
• Ability to prioritise and manage multiple tickets
• Experience with Installation and configuration of systems
• Experience in diagnosing faults on both hardware and software
• Experience in solving technical and application issues by phone, email or in person