Service Advisor
Job Summary
Job Description
Tesla Motors seeks a Service Advisor in Chatswood, NSW, to provide exceptional customer service. Responsibilities include answering calls and emails, resolving customer concerns, accurately recording data in the Dealer Management System, coordinating vehicle delivery/pickup, and ensuring customer satisfaction. The ideal candidate possesses strong technical acumen, excellent communication skills, and the ability to handle multiple priorities effectively in a fast-paced environment. Experience with Dealer Management Systems and retail customer service is preferred; automotive experience is a bonus. The role requires attention to detail, efficient problem-solving, and teamwork.
Must have:
- Answer customer inquiries efficiently
- Record data accurately in DMS
- Coordinate vehicle delivery/pickup
- Ensure customer satisfaction
- Strong communication skills
- Attention to detail
- Problem-solving skills
- Teamwork
- Valid driver's license
Good to have:
- Automotive retail experience
- Experience with DMS
Perks:
- Employee Stock Purchase Plan (ESPP)
- Parental leave
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund
- Bike to work allowance
- Birthday Leave & Volunteer Leave
1 skill required
Job Details
What to ExpectWhat You’ll Bring
Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadline
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail customer service preferred, Automotive Retail experience a Bonus
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work – $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
Similar Jobs
Streamline Media Group Inc
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
• 5 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in Chatswood, New South Wales, Australia
Canva
Sydney, New South Wales, Australia (Remote)
• 4 Months ago
Canva
Melbourne, Victoria, Australia (Remote)
• 4 Months ago
Canva
Sydney, New South Wales, Australia (Hybrid)
• 7 Months ago
Canva
Brisbane, Queensland, Australia (Remote)
• 4 Months ago
Tesla
Fortitude Valley, Queensland, Australia (On-Site)
• 4 Months ago
Get notifed when new similar jobs are uploaded
Administrative Jobs
The Walt Disney Company
Richmond, Victoria, Australia (On-Site)
• 4 Months ago
Crytek
Frankfurt, Hessen, Germany (Hybrid)
• 5 Months ago
Saviynt
Los Angeles, California, United States (Hybrid)
• 7 Months ago
Get notifed when new similar jobs are uploaded
