About the job

Summary_{By Outscal}

Avalara seeks a Go Live Analyst to manage customer implementations of tax compliance automation solutions. 2+ years of software implementation experience in B2B is essential, along with strong organizational and communication skills. Experience with tax automation software or tax-related roles is preferred.

About the job

What You'll Do

Work from the Pune office on a hybrid model

Reporting to: Manager, Implementation Services.

Responsibilities

You will manage a diverse portfolio of over 150 customers throughout the implementation process of Avalara's tax compliance automation solutions.

You will guide customers in strategizing the implementation of Avalara's tax automation suite to align with their business operations and industry standards.

You will monitor and document important milestones, deadlines, potential risks, and customer interactions associated with implementations.

You will also collaborate with internal and external stakeholders to facilitate project management activities.

You will also provide comprehensive support to customers by addressing inquiries, tracking issues, and ensuring the resolution or escalation of issues following company protocols.

Deliver assistance to end-users during the onboarding phase.

Maintain accurate records in internal implementation tracking systems for transparent cross-departmental visibility and reporting.

Follow established implementation standards and procedures.

Undertake any additional responsibilities as assigned.

Manage a portfolio of ~150+ customers as they implement Avalara's tax compliance automation products

Assist customers in planning their implementation of Avalara's tax automation suite to support their business processes and industry best practices

Track key aspects of customer implementations, including key tasks, target dates, forecast dates, risk factors and customer interactions

Engage internal and external business partners as part of the project management process

Support customers' success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines

Provide training and end-user support during customer onboarding

Update internal implementation tracking systems in a timely and accurate manner for cross-departmental visibility and reporting

Follow established implementation standards and operating procedures

Perform other tasks as assigned.

What You'll Need to be Successful

Bachelor's degree from an accredited institution or equivalent practical experience.

Demonstrated proficiency in managing customer relationships in a dynamic service environment, preferably with two or more years of experience in software implementation, within the B2B realm.

Excellent command of spoken and written English.

Proficiency in the Microsoft Office Suite, Excel, and PowerPoint.

Strong organizational skills, ability to multitask, prioritize effectively, and deliver tangible outcomes.

Results-oriented mindset with exceptional time management and interpersonal skills.

Assess customer needs promptly, and tailor instructions and training accordingly.

Passionate about ensuring customer success and dedicated to ongoing personal and professional growth.

Preferably comfortable working night shifts.

Familiarity with Sales and Use Tax concepts

Preferred Qualifications

Technical Graduate/Post-Graduate

Proficiency in Salesforce, Jira, Gainsight, Troubleshooting & Ticketing Tools

Experience installing and configuring multiple ERPs, such as WooCommerce, Sage, Dynamics, Salesforce, NetSuite, and QuickBooks.

Prior exposure to tax automation software implementation or experience in tax-related roles.

Knowledge of APIs

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Flexible hybrid working

We support hybrid work and flexible schedules for our employees.

Learn more about our benefits by region here: https://careers.avalara.com/

About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

EEO Statement

We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.