iGaming Floor Supervisor

PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in Pennsylvania!

Visit our website to learn more about our company. www.playtech.com

The iGaming Floor Supervisor plays a critical role in ensuring the seamless operation of our gaming facility. This position demands unwavering commitment to regulatory compliance and operational excellence.

• Strictly adhere to Pennsylvania Gaming Commission Regulations, PT Services regulations, and departmental policies and procedures.
• Provide essential support to the Operations Manager in executing daily operational tasks.
• Oversee and manage studio operations during assigned shifts with utmost diligence.
• Vigilantly monitor and swiftly address any technical disruptions in the studio, ensuring immediate resolution in accordance with company protocols and gaming regulations.
• Rigorously enforce compliance with established policies and procedures and implement new directives as mandated.
• Exercise authoritative supervision over Game Presenters, Shufflers, and Players to ensure strict adherence to company policies and procedures.
• Demonstrate comprehensive mastery of all company-offered games, including the ability to articulate and apply complex strategies and rules.
• Assume leadership in communication and conflict resolution within the scope of the position, addressing inquiries from licensees and players with professionalism and in accordance with company procedures.
• Maintain an exemplary level of professionalism to foster an orderly and positive work environment.
• Serve as a steadfast representative of company management, upholding the highest standards of confidentiality and diplomacy.
• Proactively identify and propose operational improvements, synthesizing feedback from operations staff, players, and licensees.
• Meticulously document incidents through screenshots and adhere to company procedures for preparing comprehensive mistake reports.
• Execute error corrections made by Game Presenters and/or Shufflers with precision and in strict compliance with company protocols.
• Provide thorough and timely reports to management regarding internal incidents not related to licensees.
• Immediately escalate any significant or special incidents requiring management attention.
• Collaborate closely with management to rigorously test and evaluate program and application performance, ensuring optimal functionality for new and existing online gaming operations.
• Fulfill any additional duties as directed by management with the utmost diligence and professionalism.

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• High school diploma or equivalent.
• At least 1 year of managment related experience.
• Basic computer skills- MS Office, electronic mail, etc.
• Good cooperation skills and be able to deal with potential conflicts in diverse situations.
• Maintain a professional and clear communication with employees.
• Ability to teach and explain company's policies and procedures.
• Be able to give constructive feedback and supervise teamwork.
• Strong multitasking and decision-making skills.
• High accuracy and strong attention to detail.
• Be able to operate Office equipment (printers, copiers, phones, etc.).
• Excellent verbal and written communication skills
• Must be able to obtain a PA Casino Employee Registration license
• Must be able to work on a flexible schedule such as holidays, overtime, and weekend availability.

COMPENSATION & BENEFITS

• Pay Rate: $24hourly + Monthly Perfomance Bonus
• *Night Differential Pay from 11PM-7AM
• 10 Holiday Pay
• 5 PTO & 5 Paid Sick Time
• Health Insurance: Medical, Dental & Vision.
• 401K – up to 4% match.

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech US-Human Resources. Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.