Area Operations Supervisor (Depok)
Job Summary
Job Description
The Area Operations Supervisor in Depok will support the Area Operations Manager in daily operations. Responsibilities include managing driver communities, marketing, and driver care; resolving driver issues; developing driver marketing strategies; planning events and activities; evaluating engagement effectiveness; maintaining internal communications; and coordinating with the AOM on escalated issues. The role requires strong communication, problem-solving, and community engagement skills. Success in this position demands the ability to handle conflicts, ensure regulatory compliance, and maintain strong stakeholder relationships.
Must have:
- 3+ years relevant experience
- Bachelor's degree from top university (GPA > 3.0)
- Passion for community development
- Excellent communication (verbal & written)
- Problem-solving & conflict resolution skills
- Attention to detail & multitasking ability
Good to have:
- Experience launching community initiatives
- Ability to track community metrics
Job Details
About the Role
Area Operations Supervisor accountable and responsible to support AOM for all spectrum operation drivers at Areas level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.
What You Will Do
- Handle all the driver community, marketing, and driver care responsibilities at the area level and channel walk in center on each area
- Ensure problem solving with Operational Staff team according to agreed process & based on standard operational procedure
- Manage driver’s problems and empowerment to Operational Staff to solve problems
- Develop driver marketing strategy for area in line with company objectives.
- Conceptualizes events, exhibits and other below the line activities based on the planned activities;
- Evaluates the effectiveness of all driver engagement and communication activities
- Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
- Coordinate with Area Operations Manager for day-to-day escalated issues around driver service and customer service, driver and customer satisfaction
What You Will Need
- Having a minimum of 3 years experience in related fields.
- Bachelor degree from top university with GPA > 3.0 or equivalent
- Passionate about community development, having relevant previous experience would be preferred.
- Experience launching community initiatives (building an online forum, launching an ambassador program, creating an event series, etc.)
- Ability to identify and track relevant community metrics.
- Excellent verbal communication and writing skills.
- Enjoy interacting with many people but also good in capturing insights and document information
- Attention to detail and ability to multitask.
- Willing to relocate to a selected area.
About the Team
As an Area Operations Supervisor, he/she will support the Area Operations Manager on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Supervisor in respective regions.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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