IONA - Customer Support Representative
Job Summary
Job Description
- Strong English
- Client Support
- Case Management
- Problem Solving
- Product Knowledge
- Process Improvement
- Data Protection
- Confidentiality
- Global Footprint
- Career Experience
Job Details
Key Responsibilities :
- Provisioning and administrating customer accounts; adding, editing, deactivating users; creating usage reports and triaging and escalating client requests as necessary.
- Responding to enquiries from international clients, via phone or email, in English in a professional manner.
- Maintaining accurate records of customer interactions via case management systems.
- Producing documentation for clients to expected standards and guidelines
- Collaborating with other departments to resolve customer issues.
- Providing feedback on recurring customer issues to help improve processes and products.
- Staying updated on company products, services, and policies to provide accurate information to customers.
- Adhering to company policies and procedures, including data protection and confidentiality guidelines.
Required Skills, Experience and Education :
- Strong spoken and written English
- Bachelor’s degree or 2 years’ experience working in a client support role
- Ability to handle high volumes of customer interactions.
- Ability to learn and apply new skills quickly under own direction
- Ability to prioritize and reprioritize work due to changing business/client requirements.
- Resilience in the face of difficult client interactions and high-pressure deadlines
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About The Company
We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.
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