This VIP User Operations role in Shenzhen focuses on managing and maintaining relationships with high-value players. Responsibilities include handling inquiries, resolving complaints, building rapport, identifying potential issues, providing feedback, analyzing player feedback for improvements, and contributing to product optimization. The ideal candidate will have experience in game industry VIP customer service, excellent communication skills, a strong work ethic, a passion for gaming, and proficiency in MS Office Suite. Shift work, including evening shifts with remote work option, is required.
Good To Have:- Creative and engaging communication style
- Experience with game testing and feedback
- Data analysis skills
Must Have:- Game industry VIP customer service experience
- Excellent communication and interpersonal skills
- Strong responsibility and problem-solving skills
- Proficiency in MS Office Suite
- Ability to handle shift work (including night shifts)