Customer Success Specialist to resolve customer queries, recommend solutions and guide users through features and functionalities. Must have excellent communication and problem-solving skills.

<p>Social sports predictions for the next generation of fans</p>

Fliff Inc

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Customer Success Specialist

<div class="section page-centered" data-qa="job-description"><div>Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.</div><div><br></div><div>We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.</div><div><br></div><div><br></div></div><div class="section page-centered"><div><h3>Who are we looking for:</h3><ul class="posting-requirements plain-list"><ul><li>Fliff Inc is seeking a Customer Support Specialist to assist our customers with technical problems and assistance when using our products and services.</li><li>Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.</li><li>Ultimately, you will help establish our reputation as a company that offers excellent customer support at all times.</li></ul></ul></div></div><div class="section page-centered"><div><h3>The role itself:</h3><ul class="posting-requirements plain-list"><ul><li>Respond to customer queries in a timely and accurate way, via phone, email or chat</li><li>Identify customer needs and help customers use specific features</li><li>Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)</li><li>Update our internal databases with information about technical issues and useful discussions with customers</li><li>Monitor customer complaints on social media and reach out to provide assistance and resolution</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Follow up with customers to ensure their issues are resolved</li><li>Gather customer feedback and share with our Management and Product teams</li><li>Assist in training other Customer Support Representatives</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div><br></div><div><br></div><div>We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:</div><div><br></div><div><b>Welcoming and Friendly</b></div><div>We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.</div><div><br></div><div><b>Lively and Creative</b></div><div>We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.</div><div><br></div><div><b>Stimulating and Rewarding</b></div><div>We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.</div></div>