CRM Analyst

11 Months ago • 2 Years + • Account Management

Job Summary

Job Description

CRM Analyst needed for a social sports gaming company. Must have strong analytical skills and 2+ years of CRM experience in betting or social gaming.
Must have:
  • CRM experience
  • Analytical skills
  • Targeted campaigns
  • Customer retention
Good to have:
  • Braze & Optimove
  • A/B testing
  • Betting industry
  • Compliance requirements
Perks:
  • Welcoming & friendly
  • Stimulating & rewarding

Job Details

Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.

We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.

Job Summary:

We are seeking a highly analytical and data-driven CRM Analyst to join our team in the gaming industry. The successful candidate will be responsible for analyzing customer data, developing and implementing targeted marketing campaigns, and optimizing customer retention strategies.

Responsibilities:

    • Analyze customer data and behavior to identify trends, patterns, and insights, and make recommendations for targeted marketing campaigns and customer retention strategies
    • Develop and implement targeted marketing campaigns across multiple channels, such as email, SMS, push notifications, and social media, to increase customer engagement and retention
    • Conduct A/B testing and other experiments to optimize campaign performance and ROI, and make recommendations for improvements based on data insights
    • Collaborate with other teams, such as product development and customer support, to ensure a seamless and consistent customer experience across all channels and touchpoints
    • Monitor key performance metrics, such as customer lifetime value, churn rate, and engagement rate, and provide regular reports to management on performance and trends
    • Identify opportunities for upselling and cross-selling, and work with other teams to develop and implement strategies to increase revenue per customer
    • Stay up-to-date with industry best practices and trends in customer retention and CRM, and make recommendations for process improvements and updates to policies and procedures
    • Provide support and training to other team members on CRM and customer retention-related issues, as needed

Requirements:

    • Bachelor's degree in Marketing, Business, Statistics, or a related field
    • 2+ years of experience in CRM and customer retention in the betting or social gaming industry or a related field
    • Strong analytical skills, with the ability to analyze large volumes of customer data and develop insights and recommendations
    • Knowledge of CRM platforms and tools, such as Braze and Optimove, and experience developing and implementing targeted marketing campaigns
    • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, internal teams, and external partners
    • Detail-oriented and organized, with the ability to manage multiple tasks and priorities in a fast-paced environment
    • Ability to work independently and as part of a team, and collaborate effectively with cross-functional teams
    • Proficient in Microsoft Excel and other analytical tools, with the ability to generate reports and insights from customer data
    • Knowledge of betting and social gaming industry and compliance requirements is a plus
We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

Welcoming and Friendly
We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.

Lively and Creative
We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

Stimulating and Rewarding
We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.

Similar Jobs

Maersk - Inbound Manager

Maersk

Farukh Nagar, Haryana, India (On-Site)
320 Years ago
Devoteam - Project Controller

Devoteam

Amman, Amman Governorate, Jordan (On-Site)
3 Weeks ago
Sega (UK) - Senior Community Manager

Sega (UK)

Farnham, England, United Kingdom (Hybrid)
1 Month ago
Granicus - Account Executive - Education

Granicus

United States (Remote)
1 Month ago
Illumina - Customer Care Specialist

Illumina

Eindhoven, North Brabant, Netherlands (Hybrid)
2 Weeks ago
ISS Stoxx - Senior Account Executive, Governance Solutions Sales

ISS Stoxx

Tokyo, Japan (On-Site)
3 Weeks ago
Marsh McLennan - Account Manager (m/w/d) - Global Benefits Management

Marsh McLennan

Frankfurt Am Main, Hessen, Germany (Hybrid)
1 Month ago
Activision - Senior Sales Account Executive

Activision

New York, New York, United States (Hybrid)
2 Months ago
WebFX - Sales Account Executive

WebFX

United States (Remote)
6 Months ago
Internet Brands - Account Executive

Internet Brands

Seattle, Washington, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Corsair gaming - Sr. GL Accountant

Corsair gaming

Taoyuan City, Taiwan (On-Site)
3 Weeks ago
Fox Factory - Manager, Chassis Inventory

Fox Factory

Trussville, Alabama, United States (On-Site)
1 Month ago
Nintendo - Sr Product Experience Analyst (Bilingual Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
7 Months ago
Granicus - SLED Local Enterprise Account Executive - West

Granicus

United States (Remote)
1 Month ago
Zeeco, Inc. - Applications Engineer

Zeeco, Inc.

Broken Arrow, Oklahoma, United States (On-Site)
9 Months ago
Marsh McLennan - Junior Consultant Trainee

Marsh McLennan

Lisbon, Lisbon, Portugal (Hybrid)
1 Month ago
NinjaVan - Key Account Management Manager

NinjaVan

Ho Chi Minh City, Vietnam (On-Site)
1 Week ago
Evolution  - Studio Operations Manager

Evolution

Colombia (On-Site)
4 Months ago
Cubic corporation - Senior HR Business Partner

Cubic corporation

Brisbane, Queensland, Australia (On-Site)
1 Month ago
FalconX - FP&A Senior Associate

FalconX

San Mateo, California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Philadelphia, Pennsylvania, United States

Autodesk - Principal Data Scientist, Generative AI

Autodesk

United States (Hybrid)
1 Year ago
Riot Games - Technical Game Designer II - Riftbound: The League of Legends Trading Card Game

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
GameJobs - Senior Gameplay Programmer

GameJobs

Cary, North Carolina, United States (On-Site)
1 Year ago
The New York Times - Manager, Subscriber Analytics, Monetization

The New York Times

New York, United States (Hybrid)
1 Week ago
Spaulding Ridge - Oracle EPM Consultant

Spaulding Ridge

Chicago, Illinois, United States (On-Site)
2 Months ago
Illumina - Associate Director, Product Marketing Clinical Applications

Illumina

San Diego, California, United States (On-Site)
1 Month ago
Google - Senior Software Engineer, Google Cloud Compute Infrastructure

Google

Seattle, Washington, United States (On-Site)
8 Months ago
Palo Alto Networks - Customer Success Engineer

Palo Alto Networks

Plano, Texas, United States (On-Site)
1 Month ago
Apple - Product Manager, Apple Ads Privacy

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Mashgin - Software Engineer, Infrastructure

Mashgin

Palo Alto, California, United States (Hybrid)
8 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Axon - Senior Accountant - International

Axon

Daventry, England, United Kingdom (Hybrid)
3 Weeks ago
Marsh McLennan - Staff Accountant II - Revenue Reconciliation

Marsh McLennan

Urbandale, Iowa, United States (Hybrid)
3 Weeks ago
Wooga - Lead Accountant

Wooga

Berlin, Berlin, Germany (Hybrid)
6 Days ago
Alpha Sense - Enterprise Account Executive, Corporate

Alpha Sense

Singapore, Singapore (On-Site)
6 Months ago
USE Insider - Account Director

USE Insider

London, England, United Kingdom (Hybrid)
2 Weeks ago
Paytm - Senior Associate - Key Account Manager Premium - Enterprise Mid Market

Paytm

Vijayawada, Andhra Pradesh, India (On-Site)
1 Week ago
USE Insider - Account Manager

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
8 Months ago
Clearwater Analytics - Account Manager, Insurance Sector

Clearwater Analytics

New York, United States (Hybrid)
3 Weeks ago
Landor - Intern Account Management/Project Management (m/f/d)

Landor

Hamburg, Hamburg, Germany (Hybrid)
1 Month ago
bytedance - Account Management, Lifestyle (Philippines E-Commerce)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Austin, Texas, United States (Remote)

New York, New York, United States (Hybrid)

Sofia, Sofia City Province, Bulgaria (Remote)

Philadelphia, Pennsylvania, United States (On-Site)

Philadelphia, Pennsylvania, United States (On-Site)

Philadelphia, Pennsylvania, United States (On-Site)

Philadelphia, Pennsylvania, United States (On-Site)

Austin, Texas, United States (On-Site)

Philadelphia, Pennsylvania, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Fliff

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug