CRM Analyst

9 Months ago • 2 Years + • Marketing

Job Summary

Job Description

CRM Analyst needed for a social sports gaming company. Must have strong analytical skills and 2+ years of CRM experience in betting or social gaming.
Must have:
  • CRM experience
  • Analytical skills
  • Targeted campaigns
  • Customer retention
Good to have:
  • Braze & Optimove
  • A/B testing
  • Betting industry
  • Compliance requirements
Perks:
  • Welcoming & friendly
  • Stimulating & rewarding

Job Details

Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.

We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.

Job Summary:

We are seeking a highly analytical and data-driven CRM Analyst to join our team in the gaming industry. The successful candidate will be responsible for analyzing customer data, developing and implementing targeted marketing campaigns, and optimizing customer retention strategies.

Responsibilities:

    • Analyze customer data and behavior to identify trends, patterns, and insights, and make recommendations for targeted marketing campaigns and customer retention strategies
    • Develop and implement targeted marketing campaigns across multiple channels, such as email, SMS, push notifications, and social media, to increase customer engagement and retention
    • Conduct A/B testing and other experiments to optimize campaign performance and ROI, and make recommendations for improvements based on data insights
    • Collaborate with other teams, such as product development and customer support, to ensure a seamless and consistent customer experience across all channels and touchpoints
    • Monitor key performance metrics, such as customer lifetime value, churn rate, and engagement rate, and provide regular reports to management on performance and trends
    • Identify opportunities for upselling and cross-selling, and work with other teams to develop and implement strategies to increase revenue per customer
    • Stay up-to-date with industry best practices and trends in customer retention and CRM, and make recommendations for process improvements and updates to policies and procedures
    • Provide support and training to other team members on CRM and customer retention-related issues, as needed

Requirements:

    • Bachelor's degree in Marketing, Business, Statistics, or a related field
    • 2+ years of experience in CRM and customer retention in the betting or social gaming industry or a related field
    • Strong analytical skills, with the ability to analyze large volumes of customer data and develop insights and recommendations
    • Knowledge of CRM platforms and tools, such as Braze and Optimove, and experience developing and implementing targeted marketing campaigns
    • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, internal teams, and external partners
    • Detail-oriented and organized, with the ability to manage multiple tasks and priorities in a fast-paced environment
    • Ability to work independently and as part of a team, and collaborate effectively with cross-functional teams
    • Proficient in Microsoft Excel and other analytical tools, with the ability to generate reports and insights from customer data
    • Knowledge of betting and social gaming industry and compliance requirements is a plus
We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

Welcoming and Friendly
We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.

Lively and Creative
We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

Stimulating and Rewarding
We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.

Similar Jobs

Ubisoft - Payment & Analyst Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago
Universal Music - Coordinator, Global Film and TV Administration

Universal Music

Franklin, Tennessee, United States (On-Site)
1 Week ago
ByteDance - Graduate Account Management, Groceries and Pets (Philippines E-Commerce)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago
Push Gaming - Mathematician

Push Gaming

Poland (Hybrid)
1 Month ago
HP - Personal Systems Logistics Finance Analyst

HP

Tlaquepaque, Jalisco, Mexico (On-Site)
7 Months ago
Nintendo - Intern - Competitive Play

Nintendo

Redmond, Washington, United States (On-Site)
5 Months ago
Tangelo Games - Growth Manager

Tangelo Games

Barcelona, Catalonia, Spain (Hybrid)
6 Days ago
Assystems - Ingénieur Procédés de Découpe H/F

Assystems

Lyon, Auvergne-Rhône-Alpes, France (On-Site)
5 Months ago
Notion - Marketing Manager, DACH

Notion

Germany (Remote)
6 Months ago
The Walt Disney Company - Senior Sourcing Specialist, Marketing

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

DraftKings - Lottery Fulfillment Associate

DraftKings

West Virginia, United States (On-Site)
1 Week ago
Push Gaming - Accounts Assistant

Push Gaming

Malta (On-Site)
4 Weeks ago
Netflix - Payroll Specialist - APAC

Netflix

Manila, Metro Manila, Philippines (Hybrid)
4 Months ago
PwC - TLS - PwC Services - Payroll Specialist - Milano

PwC

Milan, Lombardy, Italy (On-Site)
6 Months ago
Tamatem Games - User Acquisition Representative

Tamatem Games

Amman Governorate, Jordan (On-Site)
1 Month ago
Cloud Imperium Games - Associate Sales Manager

Cloud Imperium Games

Austin, Texas, United States (On-Site)
4 Months ago
Corsair - Shipping Discrepancy Analyst

Corsair

Taoyuan City, Taiwan (On-Site)
1 Month ago
Maximum Games - Senior Accountant

Maximum Games

Walnut Creek, California, United States (Hybrid)
3 Months ago
DraftKings - Manager, Risk Analytics

DraftKings

Boston, Massachusetts, United States (Hybrid)
1 Month ago
AVER LLC - Management Analyst

AVER LLC

United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Philadelphia, Pennsylvania, United States

Meta - UX Researcher, Qualitative

Meta

Los Angeles, California, United States (On-Site)
5 Months ago
Genies - Machine Learning Infrastructure Engineer, 3D Model Inference & Deployment

Genies

San Mateo, California, United States (On-Site)
4 Weeks ago
Google - Senior Software Engineer, Google Cloud Data Management

Google

Sunnyvale, California, United States (On-Site)
6 Days ago
Twitch - Software Engineer I

Twitch

Seattle, Washington, United States (On-Site)
1 Month ago
Google - Senior Software Engineer, Google Cloud Compute

Google

Seattle, Washington, United States (On-Site)
1 Week ago
CharacterAI - Software Engineer, Core Product

CharacterAI

San Francisco, California, United States (On-Site)
1 Week ago
Epoch Games - 3D Creature Artist

Epoch Games

Winston-Salem, North Carolina, United States (Remote)
10 Months ago
Dreamhaven - Senior Product Marketing Manager

Dreamhaven

Irvine, California, United States (On-Site)
3 Months ago
Sphere Entertainment Co - Motion Graphics Compositor

Sphere Entertainment Co

Burbank, California, United States (On-Site)
1 Month ago
ByteDance - Research Engineer Graduate (Machine Learning Sys-US) - 2024 Start (PhD)

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Marketing Jobs

Google - Manager, gTech Ads Solutions

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
1 Week ago
Google - Media Effectiveness Specialist, Large Customer Sales

Google

Milan, Lombardy, Italy (On-Site)
4 Days ago
Rovio Entertainment Corporation - User Acquisition Lead

Rovio Entertainment Corporation

Stockholm, Stockholm County, Sweden (Hybrid)
1 Day ago
Garena - Influencer Manager

Garena

Casablanca, Casablanca-Settat, Morocco (On-Site)
1 Week ago
Token Metrics - Web3 Head of Marketing and Communications (Remote)

Token Metrics

İstanbul, Türkiye (Remote)
6 Months ago
WebFX - Marketing Designer

WebFX

Antigua Guatemala, Sacatepéquez Department, Guatemala (On-Site)
4 Months ago
Universal Music - Project Manager, Marketing

Universal Music

Nashville, Tennessee, United States (On-Site)
1 Week ago
Garena - Strategy & Marketing Operations

Garena

Jakarta, Jakarta, Indonesia (On-Site)
3 Months ago
Rush Street Interactive - VIP CRM Specialist

Rush Street Interactive

New Jersey, United States (Hybrid)
1 Month ago
Mistplay - Senior User Acquisition Manager II

Mistplay

Toronto, Ontario, Canada (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Fliff is the home of social sports gaming. Our social and sweepstakes prediction games offer a new way to have skin-in-the-game that is simpler, interactive, and free to play.



By pairing the social treasures of sports gaming with loyalty rewards and promotions, sports fans can sweat the game without sweating the losses. Fliff combines the best of social gaming, fantasy sports, and sports betting into a fun and easy to use experience.

New York, New York, United States (Hybrid)

Sofia, Sofia City Province, Bulgaria (Remote)

Philadelphia, Pennsylvania, United States (On-Site)

Philadelphia, Pennsylvania, United States (On-Site)

Philadelphia, Pennsylvania, United States (On-Site)

Philadelphia, Pennsylvania, United States (On-Site)

Austin, Texas, United States (On-Site)

Austin, Texas, United States (On-Site)

Philadelphia, Pennsylvania, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Fliff Inc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug