Service Advisor, Miranda

1 Month ago • 2 Years + • Administrative

Job Summary

Job Description

Tesla Motors seeks a Service Advisor in Miranda, NSW, Australia to provide exceptional customer service while supporting the latest EV technology. Responsibilities include handling customer inquiries via phone, email, and in-person; diagnosing issues; escalating complex problems to management; accurately recording data in the Dealer Management System; conducting transactions; communicating estimated completion times; coordinating vehicle delivery/pickup; and following up with customers to ensure satisfaction. The ideal candidate will possess technical acumen, strong customer service skills, and the ability to multitask effectively within a team-based environment. This role necessitates excellent communication, problem-solving, and organizational abilities. The position requires attention to detail, adherence to deadlines, and the ability to work collaboratively with colleagues and customers.
Must have:
  • Ability to follow instructions
  • Willingness to learn new technologies
  • Excellent customer service skills
  • Strong communication skills
  • Proficiency in Dealer Management Systems
  • Valid driver's license and safe driving record
  • Two years of driving experience
Good to have:
  • Automotive retail experience
Perks:
  • Employee Stock Purchase Plan (ESPP)
  • Parental leave
  • Employee Vehicle Loan Program
  • Novated Leasing (AU only)
  • Well-being Fund
  • Bike to work allowance
  • Birthday Leave & Volunteer Leave

Job Details

What to Expect

Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do
  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
What You’ll Bring
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Retail customer service preferred, Automotive Retail experience a Bonus
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record
  • Must have two years of driving experience
Compensation and Benefits
Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

  • Employee Stock Purchase Plan (ESPP)
  • Parental leave (no minimum employment period)
  • Primary carers – 18 weeks at full pay or 36 weeks half pay
  • Secondary carers – 6 weeks full pay
  • Employee Vehicle Loan Program
  • Novated Leasing (AU only)
  • Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
  • Bike to work – $10 per day if you cycle to work
  • Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.


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