IT Support

Keywords Studios is one of the largest go-to technical and creative services providers to the global video games industry. We provide integrated art production, engineering, audio services, testing, localization, and player support services for PC, Playstation, Nintendo, Xbox video games. How big are we? 17,000 employees. 80+ Studios. 20+ Countries. EUR$650M+ Revenue. Best of all, we continue to grow in a sustainable way. 

Keywords Studios Australia, consists of Wicked Workshop (Vic), Tantalus Media (SA, Qld, Vic), Mighty Games Group and in 2024 Robot Circus. Tantalus North (Qld) is located in Fortitude Valley. We're a close knit team with a focus of growing our studio over the next couple of years. Whilst we're backed by a highly successful global parent company, we still enjoy the intimacy and independent studio feels. If you're a passionate, collaborative, can-do, delivery focused individual, we'd love to hear from you. 

Based out of our Brisbane studio, the IT Support role focuses primarily on providing technical assistance and resolving user-specific issues related to production delivery.  

The role also involves system administration tasks such as configuring and managing servers, monitoring performance, and ensuring the security and reliability of IT infrastructure, including networks, systems, software and hardware, for staff across all Keywords studios in Australia. 

Reporting to the IT Business Partner Manager you will form part of the Australian IT team to help support all regional studios.  

Responsibilities: 

• Serve as primary contact for Australian users seeking technical support as well as being the technical point of presence in our Brisbane studio. The role will mostly be on-site.  

• Provision of diverse portfolio of hardware/software solutions as required by users. 

• Help oversee and maintain the Australian IT network. 

• Support studios, service lines and business units in compliance with internal policies and client requirements. 

• Identify opportunities for system enhancements and process optimizations to improve internal systems and workflows to serve new service line requirements. 

• Update database to track IT assets and their deployment. 

• Assist with system upgrades, installations, and integration projects. 

• Maintain IT documentation and standard operating procedures. 

• Administer and manage server infrastructure, ensuring continuous uptime and optimal performance. 

DEMONSTRATED SKILLS & QUALIFICATIONS 

• Experience in an IT role delivering infrastructure, applications, and IT service support. 

• Problem-solving ability to diagnose and resolve technical issues. 

• Working experience in networking principals (TCP/IP, Switch and firewall configurations, VPN) 

• Exposure or working experience in a Windows Active Directory/ Office 365 hybrid environment. 

• Technical knowledge of Windows desktop environment. Hands-on troubleshooting experience. Familiarity with Mac OS considered favorably.  

• Experience with virtualized environments (ESXi, VSphere) and adjunct backup solutions (such as Veeam). 

• Moderate knowledge of Linux system administration including web services, scripting and integration with Active Directory. 

• Ability to work unsupervised and use good judgment to prioritize tasks. 

• Able to manage sensitive and sometimes confidential information. 

DESIRED SKILLS 

• Network management (subnetting, L2/L3 switching/routing). 

• Domain/DNS Management experience. 

• Experience in ITIL request fulfilment, incident and problem resolution and management. 

• Scripting and programming (such as PowerShell, bash). 

• Exposure or understanding of automation/scripting platforms such as Jenkins or Ansible. 

• Experience or exposure to cloud-based platforms, such as AWS, Azure or Atlassian. 

If you'd like to know more about Keywords Studios we recommend visiting our corporate site HERE

Our recruitment process typically consists of an initial review of your application and if suitable followed with a Teams or Phone interview. For those selected to progress further it may include an online assessment, and two interviews which can be conducted onsite or remote. 

All applications will be responded to within five to ten business days where possible. For those who make it to interview stage, feedback will also be provided.

As part of our ongoing efforts to improve our candidate experience, we do randomly select individuals to participate in a very short, anonymous, survey. Your feedback is important to us and we appreciate your time providing this. 

Should you wish to discuss Keywords Studios and our opportunities prior to making an application please feel free to call our Head of Talent Acquisition, Stan Rolfe on +61 416 048 976. Leave a message and he'll return your call as soon as possible. Please note Stan is based in Perth, Western Australia. 

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy https://www.keywordsstudios.com/en/applicant-privacy-notice/.