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Service Engineering (English, Japanese)

Service Engineering (English, Japanese)

1 Week ago • 8 Years + • Manufacturing

About the job

3 skills required for this role

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communication

innovation

cross-functional

Job Description

This Service Engineering role at Google requires fluency in English and Japanese to collaborate with stakeholders and vendors. Responsibilities include leading service strategies for New Product Introduction (NPI) in consumer hardware, working with cross-functional teams to understand customer requirements and design for serviceability and repairability. The role involves identifying and implementing service improvements, applying Root Cause Corrective Action (RCCA) fundamentals, and driving process optimization within manufacturing. Candidates should have a Bachelor's degree in Engineering (Master's/PhD preferred) and 8+ years of experience in manufacturing consumer electrical/mechanical products. Experience in technical leadership, project management, and executive communication is highly desirable.

Must have:

Bachelor's degree in Engineering
8+ years manufacturing experience
Fluent English & Japanese
Lead NPI service strategies
Collaborate with cross-functional teams
Apply RCCA fundamentals
Drive process optimization

Good to have:

Master's/PhD in Engineering
Experience setting up manufacturing processes
Product launch experience
Technical leadership skills
Project management experience
Executive communication skills

Minimum qualifications:

Bachelor's degree in Engineering or equivalent practical experience.
8 years of experience in manufacturing of consumer electrical mechanical related products.
Ability to communicate in English and Japanese fluently to partner with local stakeholders and vendors.

Preferred qualifications:

Master's degree or PhD in Electrical, Mechanical, Industrial, Materials, or a related engineering field or equivalent practical experience.
Experience setting up manufacturing assembly processes, driving product launches and assembly process optimization within manufacturing operations.
Experience in technical leadership, project management, and executive communication.

About the job

Be part of a diverse team that pushes boundaries, developing custom silicon solutions that power the future of Google's direct-to-consumer products. You'll contribute to the innovation behind products loved by millions worldwide. Your expertise will shape the next generation of hardware experiences, delivering unparalleled performance, efficiency, and integration.

Responsibilities

Lead the execution of service strategies related to New Product Introduction (NPI) product development of Consumer Hardware (HW) Service Operations and provide product technical support.
Work closely with cross-functional teams in understanding customers requirements and collaborate with cross-functional teams to guide products design for repairability and serviceability.
Identify and implement opportunities for NPI service improvement and setting product design for serviceability/ repairability goals.
Apply Root Cause Corrective Action (RCCA) fundamentals and collaborate with teams to help them in understanding and applying RCCA tools and principles and analyze failure to resolve issues.
Drive process design, optimization, and qualification activities of a manufacturing process for a component, part, or product.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.