Specialist

Responsible for developing customer relationships that promote retention and loyalty. daily interaction with stakeholders on various levels around the world and will need to support and work together with the Area Sales Team/other functions in service centers (GSC) to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees

Key Responsibilities - Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk

• Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction, and overall relationship.

• Quickly resolve customer challenges by leveraging resources from across the company as needed.

• Tender (Ocean and L&S) handling, negotiation, and implementation across brands (One Maersk approach)

• Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.

• Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed.

• Working closely with front line sales for account planning, goal setting and marketing strategies.

• Communicates service or rate changes to assigned accounts.

• Upselling of Maersk Products and Solutions

• Escalation point for service delivery & collections

• Responsibility to carry out other various sales support tasks and commercial activities from start to finish.

Required experience & skills

• Bachelor’s Degree in Business or related industry preferred

• Minimum 2-4 years of experience in Sales Support/Customer Support within similar area of expertise

• Account management execution/building customer relationships.

• Commercial knowledge.

• Excellent communication skills.

• Understanding how it solves different customer pains.

• Must be proficient in MS Office programs such as Excel, Word, and Outlook

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.