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Tesla Advisor

Tesla Advisor

4 Weeks ago • All levels

Job Summary

Job Description

As a Tesla Advisor, you will be the face of Tesla, providing an exceptional customer experience from initial showroom visit to vehicle delivery. Responsibilities include engaging customers, understanding their needs, educating them about Tesla products and services, scheduling test drives, managing the sales pipeline through CRM updates, preparing vehicles for delivery, and conducting new owner orientations. This role requires strong communication, product knowledge, and a passion for sustainable energy. You'll need to be proficient in answering customer questions, tailoring the experience to individual interests, and maintaining a positive, enthusiastic attitude.

Must have:

Customer service experience
Positive and enthusiastic attitude
Product knowledge of Tesla vehicles
Strong communication skills
CRM system proficiency
Valid driver's license

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Model 3 Experience Program
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

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Job Details

What to Expect

At Tesla, our Tesla Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.

As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative electronic vehicles ever made, and you will help deliver an equally innovative buying experience.

What You’ll Do

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level

What You’ll Bring

Customer service experience required
Positive, enthusiastic, and passionate about the changes in the personal transportation industry
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail
Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
Ability to work evenings, weekends, and holidays
Valid driver’s license, 2-year minimum driving record required with a clean driving history

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Singapore is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Model 3 Experience Program
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.