Tesla Advisor

3 Weeks ago • All levels

Job Summary

Job Description

Tesla seeks a Tesla Advisor in Mulgrave, Victoria, Australia to deliver exceptional customer experiences. Responsibilities include engaging walk-in guests, educating prospective and current owners about Tesla's products, contributing to sales targets, proficiently executing sales and delivery operations, providing top-tier customer service throughout the sales cycle, ensuring vehicle readiness for deliveries, conducting comprehensive vehicle orientations, handling trade-ins, performing deliveries, and fulfilling additional duties. The ideal candidate possesses client service experience, enthusiasm for sustainable transportation, strong communication skills, a team mentality, and a mastery of Tesla products and services. They must also be comfortable working evenings, weekends, and holidays.
Must have:
  • Client service experience
  • Passion for sustainable energy
  • Strong communication skills
  • Team mentality
  • Mastery of Tesla products
  • Valid driver's license
Perks:
  • Employee Stock Purchase Plan (ESPP)
  • Parental leave
  • Employee Vehicle Loan Program
  • Novated Leasing (AU only)
  • Well-being Fund
  • Bike to work
  • Birthday Leave
  • Volunteer Leave

Job Details

What to Expect

At Tesla, our Tesla Advisors consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.

To succeed at Tesla, you must be energetic, highly organised, and hard working. You should have a passion for sustainable energy and the ability tocreate exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around.

What You’ll Do
  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
  • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential
  • Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
  • Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance
  • Effectively present and sell and support the delivery and installation the entire Tesla eco-system
  • Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
  • Be the primary contact point for all customer interactions throughout their purchase experience
  • Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day 
  • Ensure vehicles readiness in preparation for the customers delivery appointment.
  • Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
  • Execute customer trade-ins and documents on delivery day
  • Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required 
  • Perform additional responsibilities as assigned to meet business needs
What You’ll Bring
  • Client service experience required
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Strong communication skills and attention to detail
  • Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
  • Ability to work evening hours, weekends and holidays in a retail environment
  • Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
  • Ability to obtain appropriate state licensing, where applicable
Compensation and Benefits
Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

  • Employee Stock Purchase Plan (ESPP)
  • Parental leave (no minimum employment period)
  • Primary carers – 18 weeks at full pay or 36 weeks half pay
  • Secondary carers – 6 weeks full pay
  • Employee Vehicle Loan Program
  • Novated Leasing (AU only)
  • Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
  • Bike to work – $10 per day if you cycle to work
  • Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.


Similar Jobs

ICON Creative Studio - Lead Modeling/Texturing Artist

ICON Creative Studio

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
PTW - English LQA - Game Tester

PTW

Braga, Braga, Portugal (On-Site)
8 Months ago
ByteDance - Data Security - Security Governance Engineer

ByteDance

Singapore (On-Site)
3 Months ago
N-iX - Senior Integration Engineer with Mulesoft Experience

N-iX

Ukraine (Remote)
1 Month ago
Tesla - Sales Advisor

Tesla

South Holland, Netherlands (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CloudLinux - People & Mobility Manager

CloudLinux

(Remote)
3 Weeks ago
Every matrix - Junior MQA

Every matrix

Lviv, Lviv Oblast, Ukraine (Hybrid)
2 Months ago
The Pokemon Company International - Manager, Software Development (Game Studio)

The Pokemon Company International

Bellevue, Washington, United States (Hybrid)
2 Months ago
Keywords Studios (Player Support) - Support Bar Analyst

Keywords Studios (Player Support)

Pasig, Metro Manila, Philippines (On-Site)
3 Months ago
Electronic Arts - Senior Game Designer - Sandbox

Electronic Arts

Kirkland, Washington, United States (On-Site)
3 Weeks ago
Warner Bros Discovery - Assistant Manager, Brand + Activation, TNT Live Events

Warner Bros Discovery

Chicago, Illinois, United States (On-Site)
2 Months ago
bosh group india - SAP PP

bosh group india

Maharashtra, India (On-Site)
1 Month ago
Playrix - Customer Support Representative (Japanese)

Playrix

Ukraine (Remote)
4 Months ago
Microsoft - Senior Technical Program Manager

Microsoft

Hanoi, Hanoi, Vietnam (On-Site)
1 Month ago
Keywords Studios (Player Support) - Business Development Manager - Media & Entertainment

Keywords Studios (Player Support)

United Kingdom (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Mulgrave, Victoria, Australia

The Walt Disney Company - Desktop Support Specialist

The Walt Disney Company

Sydney, New South Wales, Australia (On-Site)
3 Months ago
Easygo - IT Audit Manager

Easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
Netflix - Ads Channel Partner Manager - Australia

Netflix

Sydney, New South Wales, Australia (On-Site)
2 Months ago
Easygo - Senior Data Scientist

Easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
Wolters Kluwer - Head of Customer Success- APAC

Wolters Kluwer

Melbourne, Victoria, Australia (Hybrid)
4 Months ago
The Walt Disney Company - Compositing Supervisor

The Walt Disney Company

Sydney, New South Wales, Australia (On-Site)
7 Months ago
Easygo - Customer Service Representative - Turkish Speaking

Easygo

Melbourne, Victoria, Australia (On-Site)
3 Weeks ago
Canva - Software Reliability Engineer (Observability)

Canva

Surry Hills, New South Wales, Australia (Remote)
1 Month ago
Easygo - Software Development Engineer, Engagement

Easygo

Melbourne, Victoria, Australia (On-Site)
4 Months ago
Tesla - Vehicle Technician

Tesla

Chatswood, New South Wales, Australia (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug