VIP Customer Support Representative

4 Months ago • 1 Years + • Account Management

Job Summary

Job Description

Growe is seeking a VIP Customer Support Representative in Warsaw to provide exceptional support to high-value customers. Responsibilities include handling customer inquiries via various channels (live chat, email, phone), troubleshooting technical issues, assisting with account management, explaining game rules and betting mechanics, reporting game errors, clarifying betting odds and payouts, processing payments, ensuring regulatory compliance, and promoting responsible gambling. The role requires 1+ years of customer support experience, preferably in iGaming or VIP support, intermediate English proficiency, and strong communication and problem-solving skills.

Must have:

1+ years customer support experience (iGaming preferred)
Intermediate English proficiency
Excellent communication (written & verbal)
Problem-solving skills
Knowledge of customer service standards

Good to have:

Knowledge of sales principles
Experience with VIP customer support

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Job Details

Growe welcomes those who are excited to:

Respond to customer queries via live chat, email, or phone regarding account issues, payments, games, bonuses, or platform navigation;
Assist users with troubleshooting technical issues related to the platform, such as login problems, website errors, or software glitches;
Help users with account-related tasks like registration, and updating account information;
Assist customers by explaining the rules of various games (sports betting, casino games, etc.) and how betting works;
Report and escalate issues related to game errors or malfunctions to the relevant technical or support teams;
Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
Assist with issues related to deposits, withdrawals, and other payments;
Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

We need your professional experience:

1 + years experience in customer support/call center (preferably in the field of iGaming and/or VIP customer support);
English proficiency at Intermediate level or higher;
Proficient knowledge of customer service, and standard practices and procedures;
Knowledge of sales principles and methods;
Able to maintain customer confidentiality.

We appreciate if you have those personal features:

Excellent verbal and written communication skills;
Attention to detail;
Problem-solving skills.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals.
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.