Duties/Responsibilities:
Work with a wide range of clients and customers (primarily via phone, chat, and email) to understand their marketing needs and resolve escalations independently. French language support required.
Maintain accurate profile and communication records with proactive reporting tied to support and actions provided
Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation
Review marketing materials submitted by customers against an established set of guidelines and brand standards to determine eligible cost for reimbursement. French language support required.
Work with customers to increase participation, engagement rates, and content performance on all applicable platforms
Lead partnerships by serving as a liaison with internal teams
Collaborate with team
Participate in idea-sharing and brainstorming sessions
Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers
Troubleshoot issues with website functionality and work with IT to resolve
Perform monthly release testing and enhancement quality assurance
Perform quality control checks on own work (self-QC) and take accountability for individual quality and productivity
Perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines
Support in mentoring and training peers to increase program and platform knowledge and to improve quality
Able to flex up or down in job responsibilities when needed
Qualifications:
Bachelor’s degree in a business, communication, journalism, marketing, or related field
Proficiency in French/Canadian French written and spoken
1+ years of agency or related experience
Some remote-work experience preferred and demonstrated ability to work independently
Proven technical competence including experience with Microsoft Word, Excel, Outlook, and social publishing platforms
Multimedia digital knowledge preferred
Experience working with collaborative teams in a fast-paced environment
Understanding of industry trends and a passion for technological innovation & client service
Exceptional client and customer service skills
Strong attention to detail and excellent time management
Strong verbal and written communication skills
A natural curiosity and eager desire to learn
Ansira, a leading independent, global marketing technology and services company with proprietary channel, website, and advertising technology platforms, guides companies operating in distributed ecosystems to connect with their customers, fostering unwavering brand loyalty by seamlessly integrating digital and physical experiences from the enterprise to hyper-local level. Ansira's innovative blend of human expertise and cutting-edge technology solutions solves the challenges faced by global marketers today and drives demand for their businesses.
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