Billing Analyst

Reporting to the Supervisor/Manager Billing & Accounts Receivable (Americas), you will be responsible for processing timely and accurate billing investigation and issuance of credits received from escalated customer disputes as well as soft collections, and some billing.

The role is part of Global Finance Services and will drive a data-led mindset across the Accounts Receivable team to drive accurate, efficient, and scalable services in this key customer-focused team.

Regions covered: Americas.

What You'll Do

• Accountable for accurate, complete, and timely billing across all selling models.
• Lead continuous improvement initiatives, including identifying business requirements for enhancements and working with stakeholders (including IT) to achieve change, and testing solutions prior to go-live.
• In-depth understanding of the system functionality in driving system enhancements to meet business requirements.
• Manage the process to follow-up with customers on all outstanding invoices and ensure timely cash collection.
• Own the maintenance of customer master data records.
• Responsible to ensure investigations of customer or stakeholder queries are triaged and actioned on a timely and appropriate basis
• Responsible for ensuring cash is applied against customer accounts on a timely basis, with clear processes in place to ensure proactive investigations for unidentified items.
• Accountable for the cash application process design, driving continuous improvements.
• Manage the resolution of unidentified transactions that appear as adjustment items on bank reconciliations.
• Ensure all reconciliation processes are completed within set timeframes.
• Make improvements to cash application processes as required.
• Work collaboratively across the team to achieve team targets and goals.
• Role model Aristocrat values and behaviors.
• Participate in broader Group-wide functions and projects.
• Supporting the team to meet team targets and performance.
• Maintenance of current Service Catalogues, process documentation, and Work Instructions.
• Maintenance of the team’s current tools (GetPaid, ServiceNow)
• Increase utilization of existing functionality team tools (i.e., ERP, GetPaid, Service Now).
• Support month-end activities.
• General monitoring of workloads, avoiding build-up of back-logs (Inboxes, Unapplied cash, Unprocessed Credit Memos).
• Opportunities to work on several key projects that directly or indirectly impact the team.
• Involved in user acceptance testing.
• Building good working relations with customers.
• Soft Collections and dispute resolution.
• Have a customer focused mindset.
• Partner with other key stakeholders to collaboratively complete all required activities and resolve disputes.
• Develop and maintain a strong support network with stakeholders to ensure you, and your peers are continuously striving to improve financial and operational processes.

What We're Looking For

• Bachelor’s degree in Accounting, Finance or another related field is preferred.  Other related experience may be considered in lieu of formal education requirements.
• Minimum 3 years in a similar role across any industry (preferably in a gaming or manufacturing industry).
• Strong stakeholder engagement skills to engage key and difficult stakeholders.
• Adaptable to prioritize and schedule competing requirements to deliver successful outcomes for a team.
• Able to demonstrably motivate a team.
• Technology savvy with understanding of an ERP system (preferably MS Dynamics suite)
• Excellent communication skills with ability to present, write and influence all levels of staff and management.
• Strong analytical and problem-solving skills
• Detailed orientated and can meet tight deadlines.
• Detailed understanding of the importance of robust control environment
• A minimum of 3 years of experience in a similar role across any industry.
• Some experience in continuous improvement techniques (Lean, TPM, Kaizen)
• Built strong and broad internal and external stakeholder relationships (essential, and preferable with Sales team stakeholder management.
• Demonstrated experience in line with technical and leadership competencies.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None

Pay Range

$17.31 - $32.14 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.