Customer Success Manager (Non-Gaming Supply)

Position Summary: 

The Supply Customer Success team operate within the broader Supply Partnerships team.  

In a rapidly growing market, the team combines exceptional strategic partner management skills, with an understanding of industry trends, market analysis and a passion for uncovering new opportunities and converting these into revenue. 

About the Role: 

Customer Success Managers (CSMs) are the primary owners of the InMobi Exchange’s global customer base. As a CSM, you would build trusted partnerships with media owners across app, web and CTV supply via a variety of integration methods with the InMobi advertising exchange. 

You would be working with our premium customers to grow their digital advertising business - focusing on the programmatic revenue opportunity while also being able to cross-sell and upsell to further increase the value we deliver and strengthen the relationship between InMobi and the customer. To do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development and have a deep understanding of InMobi’s product offerings and external market forces. 

In this role, you would have quarterly revenue targets - gross media flow and net revenue - as well as strategic goals while ensuring InMobi exceeds the customer’s expectations and protecting their brand. CSMs act and are seen as the true owner of the customer account and are responsible to achieve results through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance. This position requires you to manage both key publisher relation and platform partnerships to tap into the market potential. You are responsible for providing solution-oriented and pro-active client support to the partners. 

You would report into the Head of Supply Partnerships (Non-Gaming) who oversees the broader regional customer portfolio. 

Key Responsibilities: 

• Manage and grow customer’s lifetime revenue potential by creating a shared vision and roadmap for success
• Develop customer relationships, and work to create and capture new opportunities with publishers
• Create publisher insights framework and establish relationship with our platform partners to uncover potential prospects
• Identify and collaborate with SSP’s/platform partners relevant to the market and lead the strategic initiatives
• Be responsible and accountable for all InMobi’s execution with the customers that constitute your book of business.
• Manage a portfolio of high-priority publishing customers by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement
• Meet or exceed targets consistently while prioritizing and delivering outstanding customer experience to InMobi’s customers
• Develop an understanding of technical aspects of ad serving and SSP functionality
• Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
• Generate growth plans by collaborating with the Business Development team, the Marketplace team, the Product and Engineering teams to define business goals, key strategies and growth opportunities identified through customer feedback.

What do we require from you? 

• Flexible, startup mindset with proven success in fast-paced work environments
• Clear track record of being able to sell, preferably to existing customers
• Have experience building account plans for growth and be able to create shared vision with customers
• Demonstrable analytical skills, with proven ability to dive deep into the data in order to extract actionable insights that drive results and customer value
• Experience working with high growth clients
• Proven success building relationships with and influencing the perspective of decision makers
• Extremely proactive and biased towards taking action
• Creative, independent problem solver with proven ability to reason through potential large, ambiguous problems
• Possess strong process management and analytical skills to make it easy to juggle multiple customer needs and other projects
• Ability to quickly master nuances of a complex industry with many moving pieces and constant change
• Interest in working against an assigned quota and driving sustainable growth
• An engaged team player with strong interpersonal skills who knows how to have fun while achieving results
• Experience or ability to understand the advertising technology ecosystem and current trends of monetization via platforms
• Work cross functionally with a variety of teams, including Product, Marketing, legal, Operations and Sales teams to enable partners to InMobi exchange, related products and advocate for functionality to grow partner businesses
• Strong leadership skills with proven ability to influence team members and guide them

Minimum Qualifications: 

• Education: Bachelor's degree or equivalent practical experience
• Experience: 5 to 6 years' experience managing publisher partnerships within an advertising technology business
• Language: Ability to speak and write in English fluently.
• Industry Type: Online/Digital Media or Internet Business
•  Location – Bangalore, India

Preferred Qualifications: 

• Experience: Working experience in Programmatic advertising technology companies or online advertising
• Experience in quickly developing an understanding of new systems and platforms, able to independently solve any proposed problem statements with a best vision that’s executable.
• Experience working with external stakeholders & partners at all levels

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