Director, Visa Consulting and Analytics, Community

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The NA Consulting Practice within VCA provides consulting and solution services for Visa’s issuers in the United States. We apply deep expertise in the banking, payments & analytics industry to provide impactful to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for a Director to join our Community segment and play a role in developing high impact projects for Visa’s clients in the North America region. The potential candidate will be responsible for selling consulting engagements as well as delivering and implementing projects and solutions with US Financial Institutions / Issuing Banks. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both the preferred brand and unique business partner.

Most engagements are focused on developing strategies for our clients e.g. market penetration strategies, profitability analysis, segmentation, growth, product development, program launch, customer acquisition, customer life cycle optimization, retention & enhancements.

Specific responsibilities include:

• Proactively engage with Visa internal teams in regular strategic & planning discussions.
• Managing a sales pipeline within an identified list of client targets and selling consulting work against a sales target of 4-6M annually.
  • Collaboration with other Visa teams for account planning, including Account Executives and Client Marketing, as well as other VCA delivery teams.
  • Leads initiatives to identify potential opportunities with Issuing Bank and Credit Union partners and contributes to closing deals for engagement work.
  • Work with other delivery partners to determine collaborative Visa solutions that can help Clients solve their key growth initiatives.
  • Maintains internal records in various systems for pricing approvals, internal routing and legal/funding approvals, and updating for proper revenue recognition.
• Lead consulting project work, which involves:
  • Playing a leadership role on project work to identify required timelines, resources, SME’s, etc. to align with key elements as defined in a Business Initiative Addendum/Statement of Work.
  • Developing frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
  • Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business.
  • Partner with peers in other functional areas (marketing, sales, risk, innovation, new flows) and across global community teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.
  • Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments.
  • Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients.
• Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. The ideal candidate will be able to juggle multiple tasks, have demonstrated experience closing sales, and understand the debit/credit payments space and nuances within the Community client segment. This is a people manager role, reporting into a Senior Director within VCA. Open to considering other Visa office locations with the right experience.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Relevant experience at large management consulting firm or US Financial Institution
• Payments/Financial Services experience
• Strong Analytical/Quantitative Background
• Experience working with financial indicators to measure business performance. Significant focus on impacting ROI
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience
• Excellent communication, story-telling and presentation skills
• Team player
• Technology mindset, curious, up-to-date with digital trends and applications

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 153,600 to 235,900 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.