Service Advisor

4 Months ago • All levels

Job Summary

Job Description

Tesla is seeking a Service Advisor (Consulente Accettazione Service) in Peschiera Borromeo, Italy. The role involves managing customer interactions from initial service scheduling to vehicle return, handling communication across various platforms. Responsibilities include scheduling appointments, providing updates, handling payments, educating customers on products and the Tesla app, maintaining a clean customer area, managing the service fleet, conducting damage audits, facilitating test drives, managing unscheduled appointments, performing basic diagnostics, and collaborating with technicians to ensure efficient service. Strong communication, problem-solving, and technical skills are essential, along with experience in a customer-facing role, preferably within a technical or automotive setting.

Must have:

Excellent customer service skills
Strong communication (written & verbal)
Technical aptitude/automotive experience
Proactive problem-solving skills
Digital fluency and MS Office proficiency
Valid driver's license and clean driving record
Bilingual (Italian & English)

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

ms-office

communication

excel

Job Details

What to Expect

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.

What You’ll Do

Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
Educate customers on Product, Tesla App, and answer any questions using customer friendly language
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth
operations of the workshop
Maintain a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly

What You’ll Bring

Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Ability to excel in a team-based environment and achieve common goals
Excellent problem-solving skills, and strong ability to take initiative and be proactive
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Good knowledge of MS Office
Able to communicate, read, and write effectively in the English language, and Italian
Must have and continue to maintain a valid driving license and safe driving record