Title: Service Desk
Location: Navi Mumbai, India
Division: Managed Services
If so, we would love to hear from you!
ABOUT US
This portfolio business is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
ABOUT BLENHEIM CHALCOT
As part of the Blenheim Chalcot portfolio, we benefit from the expertise, infrastructure, and scale of the leading global venture builder. With over 25 years of experience creating and growing SaaS businesses powered by Generative AI, Blenheim Chalcot has built 60+ ventures across sectors such as financial services, education, health, and marketing. Their global ecosystem—including Scale Space in London, the Rajasthan Royals in Mumbai, and a go-to-market base in Austin—enables us to access world-class talent, tools, and support to accelerate our growth and build a market-leading business.
OUR VALUES
THE ROLE
This role is an excellent platform for experienced professionals to take their career to the next level and an opportunity unlikely to be found anywhere else. You will play a key role in establishing and developing a Centre of Excellence to drive efficiency, standardisation, and automation across the business, working in close collaboration with various teams in Navi Mumbai and London.
Key responsibilities
The Service Desk position is a vital role within Agilisys and this role will be responsible for the recording of all incidents, service requests, and requests for change (RFCs) that come to the Service Desk via phone or email. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our mission to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.
The successful Service Desk hire will play a vital role in shaping the Service Desk to:
Opportunity
This role is an excellent platform for experienced professionals to take their career to the next level. You will play a key role in establishing and developing a Centre of Excellence to drive efficiency, standardisation, and automation across the business, working in close collaboration with various teams in Navi Mumbai and London.
ABOUT YOU
The ideal candidate will have a track record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.
The Ideal Candidate
PROCESS
We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent. Please note we are office-based which requires our colleagues to be together in the office 5 days a week with flexibility around personal commitments, interests, and obligations. This ensures we have the opportunity to continuously collaborate with the whole portfolio to stay connected and grow our community.