Customer Success Manager (Remote, India)

2 Weeks ago • 5 Years +

About the job

Summary_{By Outscal}

Level AI, a Series C startup, seeks a Customer Success Manager with 5+ years of enterprise experience to build strong customer relationships, drive product adoption, and ensure value delivery. You'll work closely with customers, monitor their health, and advocate for their needs while collaborating with sales on upsells and internal teams on product enhancements.

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us.

Key Responsibilities

Maintain ownership of a portfolio of existing customers and develop relationships and key understanding of the customers’ business and usage of Level AI and help ensure the customer is getting value from the product.
Driving process change and product adoption through change management, training and enablement, project management, and executive relationships
Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior
Conducting Quarterly Business Reviews at an executive level to demonstrate the qualitative and quantitative value
Championing and owning customer retention and partnering with sales on upsells
Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
Confidently working in an ambiguous environment, collaborating internally and externally to solve pain points for your customer
Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers
Be an expert in Level AI product

Qualifications

5+ years of experience in an enterprise environment with Customer Success, Sales, Support/Service or customer-facing roles
Ability to work Eastern Standard Timezone (EST) or Pacific Timezone (PST)
Eager to learn, try new things, and take calculated risks
Data-driven, process-oriented individual who can point to ways you’ve upleveled the product/process and people in your professional experience past
Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Compensation: We offer market-competitive compensation, based on the skill set and aptitude of the candidate.