Data Scientist, Customer Experience

At Rockstar Games, we create world-class entertainment experiences.

A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.

Rockstar is on the lookout for talented Data Scientist, Customer Experience, who possesses a passion for both games and creating powerful insights from data.

This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan. 

WHAT WE DO

• The Rockstar Analytics team provides insights and actionable results to a wide variety of stakeholders across the organization in support of their decision making. 
• We perform complex analyses, build reporting solutions, and help develop data that drives forward actionable, efficient insight delivery to help inform decisions across multiple stakeholder groups and development projects. 
• We drive high-impact improvements via hands-on exploration of data, dashboards, statistical analyses, and predictive models. 

RESPONSIBILITIES

• Provide analytical support to key projects for our customer experience (CX) stakeholders. 
• Work with CX teams to align on analytics requirements, translate data, and model results into tactical and strategic insights. Provide insights that are understandable and actionable to support CX team decision making. 
• Design, validate, and maintain dashboards to measure CX KPIs—such as surveys and operational data—and communicate trends to the organization. 
• Collaborate with stakeholders through the lifecycle of data solutions to ensure we are addressing the right needs. 
• Partner with CX teams to validate and maintain the integrity of multiple data sources. Collaborate with the CX team and DE team to develop new data models to support CX workflows. 
• Recommend and implement data solutions and methodologies to measure customer experience health metrics. 

QUALIFICATIONS

• 2+ years working with SQL to perform exploratory analysis while writing readable and optimized queries.  
• 2+ years in data science or similar role in the gaming, marketing, finance, or technology fields required. 
• 1+ years supporting customer experience initiatives. 
• Ability to draw inferences from disparate data sources, identifying key findings and linking to business strategies or objectives. 
• Technical proficiency with large-scale datasets and cloud infrastructure 
• Bachelor's degree in Math, Economics, Statistics, or a related field preferred.  
• Experience with Python and common data science libraries. 
• Passion for Rockstar Games and our titles. 

SKILLS

• Excellent written and verbal communication skills, with the ability to communicate and visualize complex information in a meaningful way to a variety of audiences. 
• Strong interpersonal skills with the ability to work with diverse teams and stakeholders at all levels. 
• Ability to work directly with a variety of stakeholders to understand their needs and ensure analytic solutions are relevant and actionable. 
• Ability to develop and maintain good relations and communicate with people at all hierarchical levels. 
• Proficiency in statistics such as distributions, predictive modeling, data validation, statistical testing, and regression. 
• Strong problem-solving skills. 
• Ability to reconcile technical and business perspectives. 
• Autonomy and entrepreneurship. 
• Strong team spirit. 

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• Experience with Snowflake and/or Databricks. 
• Python 
• CX experience strongly desired. 
• Game industry experience strongly desired. 

HOW TO APPLY

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.                                   

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.