Deal Desk Analyst

1 Month ago • All levels

Job Summary

Job Description

As a Deal Desk Analyst, you will be the critical link between sales teams and business operations, ensuring smooth deal execution while optimizing Quote-to-Cash processes. You will advise sales teams, provide guidance on contracts and revenue recognition, develop training, and streamline operations. This role involves collaboration with Sales, Finance, and Operations, and provides high visibility to leadership. You will be responsible for navigating complex deals, driving automation, and contributing to the revenue engine.

Must have:

Experience in Enterprise SaaS/B2B environments.
Understanding of software revenue recognition.
Partnering with GTM teams in direct and channel models.
Exceptional communication and analytical skills.
Proficiency with key business tools like Salesforce.

10 skills required

10 skills required for this role

Add these skills to join the top 1% applicants for this job

gitlab

salesforce

communication

software-development-lifecycle-sdlc

innovation

revenue-recognition

saas-business-models

talent-acquisition

problem-solving

team-management

Job Details

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

Recruiter: Nikki Hughes

Hiring Manager: Guru Kannan

Join our dynamic team as a Deal Desk Analyst where you'll serve as the critical link between sales teams and business operations, ensuring smooth deal execution while optimizing our Quote-to-Cash processes.

Impact You'll Make

Become the trusted advisor to sales teams, helping navigate complex deals to successful closure
Lead process improvements that streamline operations and enhance efficiency across the organization
Provide expert guidance on contract terms and revenue recognition, ensuring compliance while facilitating deal momentum
Develop and deliver training that empowers sales representatives to execute deals effectively

What Makes This Role Exciting

Positioned at the center of our revenue engine with high visibility to leadership
Balance of structured processes and creative problem-solving to overcome deal obstacles
Opportunity to drive automation initiatives that transform our Quote-to-Cash operations
Collaborative environment working across multiple departments including Sales, Finance, and Operations

Your Experience and Strengths

Background in Enterprise SaaS/B2B environments (Deal Desk, Order Management, Sales Operations)
Strong understanding of software revenue recognition principles
Experience partnering with Go-To-Market teams in both direct and channel sales models
Exceptional communication skills combined with analytical problem-solving abilities
Proficiency with key business tools including Salesforce, CPQ platforms, and productivity suite

Deal Desk Analyst Requirements

Demonstrated success in the Enterprise SaaS/B2B Industry - Deal Desk, Order Management, Finance Operations, Sales Operations or Pricing experience preferred
Demonstrated success partnering with GTM Teams and other cross functional departments
Experience in Direct and Channel Sales model
Strong understanding of software revenue recognition and order process principles required
Highly organized, customer-focused, innovative and strong attention to details
Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills
Excellent communicator, self-aware, transparent, professional, and open to feedback
Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter
Strong quantitative skills and highly proficient in gSuite, Salesforce.com, Zuora or similar CPQ tools
Interest in GitLab, and open source software, ability to use GitLab
You share our values, and work in accordance with those values

Interview process

Recruiter Screen
Hiring Manager
Panel

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.