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Delivery Advisor

Delivery Advisor

1 Day ago • All levels • Operations • Undisclosed

About the job

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Job Description

The Tesla Delivery Advisor is responsible for providing exceptional customer experiences during the vehicle delivery process. Key responsibilities include welcoming customers, managing delivery information in the CRM system, coordinating with Sales and Operations teams on pre-delivery processes (registration and documentation), preparing loan and registration documents, conducting vehicle preparations and delivery appointments including customer orientations, supporting the Sales Manager, and contributing to process improvements. The role requires excellent communication and organizational skills, a strong customer service orientation, and proficiency with Microsoft Office Suite and CRM tools. The ideal candidate will have an enthusiastic and passionate outlook towards the automotive industry, and a proven ability to work effectively in a fast-paced team environment. The position requires evening, weekend, and holiday availability and a clean driving record.

Must have:

Excellent customer service
Strong communication skills
CRM system proficiency
Organization & time management
Teamwork & collaboration
Proficient with Microsoft Office Suite
Clean driving record

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Model 3 Experience Program
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.

What You’ll Do

Welcome customers to the Tesla family by making their journey to ownership a delightful experience
Regularly update the CRM system to ensure accurate and timely delivery information is available to management
Coordinate with Sales and Operations teams to process pre-delivery, registration and delivery documents completely and accurately.
Manage all prerequisites of the vehicle registration process for customer.
Prepare customer loan and registration documents and collaborate with other employees/partners to ensure successful delivery appointments
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
Support the Sales Manager in delivery center operations, task completion and ensuring superior customer service
Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
Keep up with industry trends and best practices

What You’ll Bring

Comfortable working in a fast-paced environment
Proven ability to work well with others in a team
Self-starter who is goal-oriented and highly motivated
Excellent communication skills and attention to detail
Consistent record of customer service excellence
Enthusiastic and passionate about the changes in the personal transportation industry
Strong organization and time management skills
Perform additional responsibilities as assigned to meet business needs
Proficient with Microsoft Office Suite and CRM tools
Ability to work evenings, weekends, and holidays
Ability to work across multiple systems
Bachelor's degree or equivalent combination of education and experience
Valid driver’s license, 2-year minimum driving record required with a clean driving history

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Singapore is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Model 3 Experience Program
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.

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